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Senior Client Success Executive

2 weeks, 6 days ago
United States
Full-time
Lead
Account Executive
Sales and Business Development
CRM Salesforce
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1K-5K
Founded 1999
View All Jobs 15

Description

  • Own executive relationships and multi-year partnership strategies for strategic and jumbo accounts.
  • Translate client priorities into account plans with defined KPIs, ROI measures, and success outcomes.
  • Lead strategic planning sessions, business reviews, executive presentations, renewals, and expansion initiatives.
  • Oversee performance guarantees, identify risks, and implement mitigation strategies.
  • Drive adoption and optimization of Quantum Health solutions across client organizations.
  • Assess account health, prevent churn, and identify cross-sell and upsell opportunities.
  • Coordinate Operations, Clinical, Product, Finance, Implementation, Sales, and Growth teams to deliver client commitments.
  • Resolve complex escalated issues and communicate client trends and competitive intelligence to internal leadership.
  • Maintain accurate CRM records, forecasting, health scoring, documentation, and portfolio reporting.
  • Lead through influence across matrixed teams and provide executive insights to senior leadership.

Requirements

  • Bachelor’s degree in Business, Healthcare Administration, or a related field; master’s degree preferred.
  • 10–12+ years of progressive experience in strategic account management, consulting, health insurance, or enterprise client leadership.
  • At least 2 years of direct experience managing jumbo or national accounts.
  • Demonstrated success retaining and growing high-value, complex client portfolios.
  • Experience influencing executive-level stakeholders in high-stakes environments.
  • Strong financial acumen, including ROI, performance guarantees, and value realization metrics.
  • Excellent strategic thinking, negotiation, analytical, presentation, and executive communication skills.
  • Experience in healthcare, health insurance, or benefits consulting preferred.
  • Proficiency with CRM platforms, preferably Salesforce, and executive-level reporting.
  • Ability to work independently, travel as needed, protect sensitive data, and work legally in the United States without sponsorship.

Benefits

  • Competitive base and incentive compensation.
  • Health, vision, and dental coverage plus life insurance, legal and identity protection, adoption assistance, EAP, and Teladoc services.
  • 401(k) plan with up to a 4% employer match and immediate full vesting.
  • PTO, paid holidays, parental leave, volunteer days, and paid sabbaticals.
  • Tuition reimbursement up to $5,250 annually, certification and continuing education support, paid training, and leadership development.
  • Modern campus with complimentary 24/7 fitness facilities, group classes, dining, snacks, drinks, walking paths, and other amenities.
  • Hybrid flexibility at the Dublin, Ohio campus or remote work from anywhere in the United States.

Interested in this position?

Apply directly on the company website

Apply Now

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