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Senior Client Success Executive

5 days, 6 hours ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1001-5000
Founded 1999
View All Jobs 14

Description

  • Own executive relationships and multi-year partnership strategies for strategic and jumbo accounts.
  • Build trusted C-suite relationships and align account plans to client objectives, including cost containment, member experience, health outcomes, and risk mitigation.
  • Lead strategic planning sessions, business reviews, and executive presentations that demonstrate ROI and future opportunities.
  • Oversee performance guarantees, identify risks, and implement mitigation plans to deliver client commitments.
  • Own portfolio retention, renewals, revenue performance, and expansion through cross-sell and upsell initiatives.
  • Monitor account health, stakeholder feedback, and data to prevent churn and identify growth opportunities.
  • Coordinate Operations, Clinical, Product, Finance, Implementation, Sales, and Growth teams to deliver a seamless client experience.
  • Resolve complex escalated issues and drive root-cause prevention.
  • Share client trends, competitive intelligence, and strategic priorities with leadership to inform product and service innovation.
  • Maintain CRM records, forecasting, health scores, strategic documentation, and executive portfolio reporting.

Requirements

  • Bachelor’s degree in Business, Healthcare Administration, or a related field; master’s degree preferred.
  • 2+ years of direct experience managing jumbo or national accounts with large, complex, multi-location, high-revenue employer groups.
  • 10–12+ years of progressive experience in strategic account management, consulting, health insurance, or enterprise client leadership.
  • Demonstrated success retaining and growing high-value, complex client portfolios.
  • Experience influencing and engaging executive stakeholders in high-stakes, high-visibility environments.
  • Strong financial acumen, including the ability to communicate ROI, performance guarantees, and value-realization metrics.
  • Strong strategic thinking, negotiation, analytical, presentation, and executive communication skills.
  • Ability to lead through influence across matrixed teams without direct people-management responsibility.
  • Healthcare, health insurance, or benefits consulting experience strongly preferred.
  • Proficiency with CRM platforms, preferably Salesforce, and executive-level reporting; ability to travel as business and client needs require.
  • Authorization to work permanently in the United States without current or future sponsorship.

Benefits

  • Competitive base salary and incentive compensation.
  • Health, vision, dental, life, legal, identity protection, adoption assistance, EAP, and Teladoc coverage.
  • 401(k) with up to a 4% employer match and immediate full vesting.
  • PTO, seven paid holidays, parental leave, volunteer days, and paid sabbaticals.
  • Up to $5,250 annually in tuition reimbursement, plus certification and continuing-education reimbursement.
  • Paid training and leadership development opportunities.
  • On-site amenities including dining, free snacks and drinks, 24/7 fitness center, group classes, walking paths, game room, notary, and dry-cleaning services.

Interested in this position?

Apply directly on the company website

Apply Now

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