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Client Success Executive

10 hours, 26 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1001-5000
Founded 1999
View All Jobs 19

Description

  • Serve as the primary day-to-day contact for key client accounts and stakeholders.
  • Develop and execute client success plans aligned to client objectives and long-term partnership goals.
  • Lead client onboarding, training, adoption, and ongoing support.
  • Identify and pursue upsell, cross-sell, and other account-expansion opportunities.
  • Manage renewals proactively and reduce churn by demonstrating ongoing value.
  • Monitor client health, adoption, satisfaction (NPS/CSAT), and revenue metrics to identify risks and opportunities.
  • Report client progress and outcomes to clients and internal stakeholders.
  • Resolve client issues by coordinating with internal teams and acting as a trusted advisor.
  • Collaborate with Sales, Product, Marketing, and Support to improve the client journey.
  • Collect and share client feedback to improve products, services, and the overall client experience.

Requirements

  • Bachelor’s degree in business or equivalent experience.
  • 5–7+ years of related experience in consulting, sales, or a similar field.
  • Experience in client success, account management, or customer experience focused on client outcomes and revenue growth.
  • Demonstrated success maintaining and growing a mid-scale book of business.
  • Experience managing complex client accounts and coordinating across multiple departments.
  • Strong relationship-building and communication skills with stakeholders, including executives.
  • Results-driven approach to client retention, growth, and satisfaction.
  • Proficiency with CRM systems and client success platforms.
  • Strong analytical thinking and problem-solving skills.
  • Ability to travel as needed based on client needs.
  • Authorization to work permanently in the United States without current or future sponsorship.
  • Commitment to protecting company and member data and following company ethics and policies.

Benefits

  • Competitive base salary and incentive compensation.
  • Health, dental, and vision coverage, plus life insurance, legal and identity protection, adoption assistance, EAP, and Teladoc services.
  • 401(k) with up to a 4% employer match and immediate full vesting.
  • PTO, seven paid holidays, parental leave, volunteer days, and paid sabbaticals.
  • Tuition reimbursement up to $5,250 annually, certification and continuing-education reimbursement, and paid training and leadership development.
  • Casual modern workplace with dining, free snacks and drinks, a 24/7 fitness center and classes, walking paths, game room, and onsite convenience services.

Interested in this position?

Apply directly on the company website

Apply Now

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