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Enterprise Client Success Manager (New York, San Francisco, Chicago)

13 hours, 11 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Kalepa

Kalepa

Kalepa's AI underwriting solutions empower P&C insurers to confidently assess risks and boost profitability with precision.

Insurance
11-50
Founded 2018
$14M raised
View All Jobs 3

Description

  • Own client partnerships across the post-sale lifecycle, including deployment, onboarding, renewal, and expansion.
  • Lead end-to-end SaaS platform deployment and configuration from kickoff through go-live.
  • Build trusted relationships with technical, operational, and executive client stakeholders.
  • Prepare and deliver presentations to C-level executives.
  • Plan, execute, and lead client user training.
  • Analyze large datasets to assess impact on client KPIs.
  • Partner with Product to identify issues, track remediation, and draft product enhancements.
  • Drive client satisfaction, retention, and revenue expansion.
  • Contribute to the development of Kalepa’s Client Success function and team.
  • Travel to client sites when practical.

Requirements

  • 5+ years of client-facing experience in enterprise SaaS, growth, consulting, sales engineering, or technical sales.
  • Strong analytical and technical foundation.
  • Commercially oriented and data-driven approach.
  • Ability to understand customer problems in detail and advocate for customer needs.
  • Experience working with executive-level stakeholders.
  • Strong, open, frank, and respectful communication skills.
  • Motivation to overcome obstacles and deliver results in a fast-paced environment.
  • InsurTech or FinTech experience (preferred).
  • Experience at a venture-backed startup during hypergrowth (preferred).

Benefits

  • Salary range of $135,000–$190,000 USD, based on experience, interview performance, and location.
  • Significant equity options package.
  • 401(k) plan with employer match regardless of employee contribution.
  • 100% covered medical, vision, and dental insurance for employees and families.
  • 20 days of PTO annually.
  • Global team offsites and regional meetups.
  • Healthy living/gym stipend and mobile phone bill stipend.
  • Continuing education credits.

Interested in this position?

Apply directly on the company website

Apply Now

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