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Head of Client Success, iLawyerMarketing

10 hours, 38 minutes ago
United States
Full-time
Executive
Customer Success Manager
Customer and Technical Support
Digital Marketing SEO
Apply Now
EverService

EverService

EverService provides integrated websites, marketing, sales, and engagement services for over 10,000 companies. EverService Holdings, LLC offers tech-enabled business solutions including digital marketing, website design, scheduling services, and more, ...

Professional Services
51-200
View All Jobs 12

Description

  • Own gross revenue retention and net expansion across the client portfolio.
  • Serve as executive sponsor for the highest-value law firm clients and align programs to their business goals.
  • Identify at-risk accounts and lead account recovery plans.
  • Partner with Sales leadership to expand client scopes through new services, larger programs, and additional practice areas.
  • Document current account practices and build standardized onboarding, QBRs, account tiers, health scoring, escalation paths, and SLAs.
  • Select and configure client-success tools, reporting, templates, and automations for retention risk, account health, and expansion pipeline visibility.
  • Lead the client success team through EOS operating rhythms, including rocks, scorecards, and weekly L10 meetings.
  • Define team roles and standards; coach performance, plan capacity, and hire as the portfolio grows.
  • Advise clients on the full marketing funnel, including SEO, paid search, LSAs, website conversion, intake, GEO, and AI search.
  • Partner with Product and delivery leaders to develop services based on client needs and resolve systemic client issues.

Requirements

  • 8+ years of client-facing experience at a digital marketing agency or professional services firm.
  • 3+ years of account management or client success team leadership experience, including hiring and performance management.
  • Demonstrated, quantifiable results in client retention and expansion.
  • Experience building or rebuilding account management processes with limited existing structure.
  • Working knowledge of SEO, paid search, website conversion, GEO, and AI search.
  • Executive-level written and verbal communication skills.
  • Experience serving law firms is strongly preferred; experience in another high-ticket, lead-driven regulated industry, such as medical, dental, or financial advisory, is also valued.
  • Familiarity with state bar advertising rules is preferred.
  • Experience with Local Services Ads, call tracking, and intake-driven lead flows is preferred.
  • EOS experience and a bachelor's degree or equivalent experience are preferred.

Benefits

  • Performance-based bonuses.
  • Medical, dental, vision, and life insurance.
  • 401(k) matching.
  • Six weeks of paid parental leave.
  • $2,000 annual tuition reimbursement.
  • Monthly remote-work data stipend.
  • Paid vacation, sick time, 11 paid holidays, personal recharge days, and a paid birthday holiday.
  • Employee Assistance Program, career advancement opportunities, and anniversary rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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