Customer Support Specialist

6 hours, 7 minutes ago
Full-time
Junior
Customer and Technical Support
PushPress

PushPress

PushPress is a top-rated gym management software that provides automated solutions for fitness businesses. With features like billing, membership management, workout tracking, and lead engagement, PushPress aims to simplify and streamline gym operation...

Hotels, Restaurants & Leisure
51-250
Founded 2011
$12M raised

Description

  • Respond to incoming Core client chats in Intercom with speed and accuracy.
  • Triage conversations, resolve issues when possible, and escalate appropriately when needed.
  • Follow up on snoozed and pending conversations so nothing is missed.
  • Maintain queue hygiene and response-time standards throughout the shift.
  • Validate support articles, macros, and bot responses and flag outdated or inaccurate content.
  • Stay current on product changes and releases to ensure support answers are accurate.
  • Identify recurring issues and share trends with the Support Lead.
  • Collaborate with L1 and L2 teammates to share context and close gaps.
  • Hand off escalations with complete context so customers do not have to repeat themselves.

Requirements

  • 1-2+ years of experience in customer support, customer success, or a client-facing SaaS role.
  • Experience in a chat-first support environment preferred.
  • Strong written communication skills and the ability to explain technical issues in plain language under time pressure.
  • Highly accountable and self-driven, with ownership from open to close.
  • Strong troubleshooting ability without relying on a complete playbook.
  • Detail-oriented and accurate under volume.
  • Comfortable learning new software quickly; experience with Zoom, Slack, and Intercom is a plus.
  • Comfortable using AI to automate workflows and create leverage in day-to-day work.
  • Pacific Time availability required.
  • Ideal availability to work Sunday through Thursday.
  • Fitness industry or gym management software experience preferred.
  • Experience with support tools such as Intercom, Zendesk, or similar preferred.

Benefits

  • Equity Incentive Plan.
  • Flexible Paid Time Off plus public holidays.
  • Medical, dental, and vision coverage.
  • Company-sponsored 401(k) with match.
  • Life insurance.
  • Maternity and paternity leave.
  • Work-from-home stipend.
  • Wellness stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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