Senior Service Account Manager

1 day, 7 hours ago
Full-time
Senior
Customer and Technical Support
Pure Storage

Pure Storage

Pure Storage is a top all-flash enterprise storage company that simplifies data storage with modern, easy-to-manage solutions, driving business and IT transformation for organizations worldwide.

IT Services
1K-5K
Founded 2009

Description

  • Lead post-sales service delivery and account service reviews for large enterprise customers.
  • Partner with customer executives and internal sales teams to align platform capabilities with customer priorities and IT roadmaps.
  • Manage complex customer incidents, change control windows, and high-severity escalations.
  • Coordinate cross-functional responses across Customer Experience, Product, Engineering, Support, and Legal.
  • Drive proactive support, risk mitigation, and continuity of 24/7 customer engagement.
  • Translate customer feedback, feature requests, and technical needs into product recommendations.
  • Influence product quality and platform roadmaps through customer advocacy.
  • Mentor Service Account Managers and create internal best-practice resources to improve team performance.

Requirements

  • 6+ years of relevant customer-facing experience in large accounts or related industry roles.
  • Experience managing large enterprise customer relationships in complex, matrixed technology environments.
  • Track record of improving account retention, technical adoption, and stakeholder alignment.
  • Strong leadership and communication skills for escalation management and cross-functional coordination.
  • Ability to execute structured risk mitigation and capacity planning strategies.
  • Deep understanding of enterprise data storage platforms, cloud ecosystems, and IT infrastructure operations.
  • Ability to conduct effective technical dialogue, risk analysis, and architecture alignment.
  • Experience working with Engineering, Product, Support, and Legal teams (preferred).

Benefits

  • Annual base salary range of $97,000 to $204,000 USD.
  • May be eligible for incentive pay and/or equity.
  • Flexible time off.
  • Wellness resources.
  • Company-sponsored team events.
  • Remote work designation (#LI-REMOTE).
  • Accommodations available for candidates with disabilities during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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