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Technical Account Manager

1 week, 2 days ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
JavaScript React REST API TypeScript
Apply Now
Prismatic

Prismatic

Prismatic provides an embedded integration platform as a service (iPaaS) specifically designed for B2B software companies, enabling them to seamlessly integrate their applications with customer systems and create an integration marketplace within their...

Internet Software & Services
11-50
Founded 2019
$12M raised
View All Jobs

Description

  • Become an expert in building integrations with Prismatic.
  • Partner with customers to understand their technical landscape and integration use cases.
  • Own the technical success of customers from onboarding through post-onboarding expansion.
  • Run scoped implementation projects for new platform capabilities and migrations.
  • Define integration architecture best practices and create TypeScript code samples.
  • Review customer code and architecture and debug integration issues across APIs.
  • Lead working sessions, office hours, videos, guides, tools, and examples to make customer engineers self-sufficient.
  • Surface and technically qualify expansion opportunities within customer accounts.

Requirements

  • 3+ years of customer-facing experience in implementation engineering, professional services, solutions/pre-sales engineering, or a similar technical B2B SaaS role.
  • Comfortable writing and reviewing TypeScript and giving same-day feedback on customer integration code.
  • Experience with production integration work including REST APIs, OAuth 2.0, webhooks, error handling, and async patterns.
  • Experience running customer-facing technical projects with deadlines, milestones, and multiple stakeholders.
  • Ability to explain technical concepts to less technical audiences.
  • Strong organizational skills and ability to maintain accurate, detailed records.
  • Self-starter who can plan and implement strategy with limited supervision.
  • Comfortable with occasional early/late customer calls across US time zones.
  • Comfortable working effectively as part of a fully remote team.
  • Bonus: Experience with React, JavaScript, common SDK and API tools, GraphQL APIs, and CI/CD pipelines.

Benefits

  • Base salary of $155,000 plus equity.
  • Unlimited and flexible PTO.
  • Remote work across the US.
  • Medical, dental, and vision coverage for employees and dependents.
  • Company-paid life insurance, short-term disability, and long-term disability insurance.
  • 401(k) with 4% company match.
  • Top-tier computer and technology equipment.
  • $1,000 new hire setup stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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