Support & Success Specialist (x2)

2 months, 3 weeks ago
Contract
Junior
Quality Assurance and Testing
Pulse Labs

Pulse Labs

Pulse Labs revolutionizes UX research with authentic consumer data and cutting-edge technology, empowering decision-making with data-driven solutions for voice technology and behavioral tracking.

IT Services
11-50
Founded 2017
$3M raised

Description

  • Monitor and manage incoming support tickets via HubSpot.
  • Serve as the primary point of contact for panelists with prompt, professional communication.
  • Troubleshoot issues, escalate complex cases, and ensure timely resolution.
  • Document all interactions in HubSpot and identify trends to improve panelist experience.
  • Review user-submitted video content for clarity, accuracy, and adherence to guidelines.
  • Flag issues such as poor resolution, incomplete recordings, or misaligned audio/video.
  • Ensure submissions meet accessibility and research standards before approval.
  • Log issues in JIRA/Trello and collaborate with UX Operations on resolutions.
  • Refine video quality standards and support processes.
  • Partner with UX researchers and TechOps to support seamless operations.
  • Suggest automation and self-service improvements.

Requirements

  • 2+ years of experience in customer support, panelist support, video QA, or a related role.
  • Experience providing end-user technical support is required.
  • Familiarity with CRM or ticketing systems, with HubSpot preferred.
  • Strong attention to detail for audio and video review.
  • Excellent written and spoken English.
  • Ability to manage multiple priorities and deadlines.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Bilingual Referral Coordinator - Orthopedics Experience Preferred

Staffing For Doctors Health Care Providers & Services

Bilingual Referral Coordinator at an orthopedic practice managing patient referrals, authorizations, and care transitions from initial referral through treatment and procedures.

5 hours, 2 minutes ago

Danish Speaking Client Support Specialist | Relocation to Greece

Mercier Consultancy Professional Services

Danish-speaking Client Support Specialist at an international team in Greece, supporting customers and ensuring a positive service experience while living and working abroad.

5 hours, 2 minutes ago

Dutch Speaking Client Support Specialist | Work and Live in Greece

Mercier Consultancy Professional Services

Dutch-speaking Client Support Specialist needed for an international team in Greece to provide customer support and help manage client requests in a multicultural environment.

5 hours, 2 minutes ago

Remote Nurse Advice Part-time AM 5a-11a CST

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is hiring remote Nurse Advice Line RNs to provide direct patient triage support from home for a fast-paced, high-volume nursing service.

HIPAA
5 hours, 2 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers