Spec II CX Operations (Remote)

6 hours, 37 minutes ago
Full-time
Junior
Operations
Protective Life

Protective Life

Protective Life Insurance Company offers financial security through insurance and investment products, serving people and protecting families for over a century.

Insurance
1001-5000
Founded 1907

Description

  • Review premium reports, identify exceptions, and research discrepancies requiring correction or follow-up.
  • Support balance-due activities by reviewing outstanding amounts, documenting findings, and completing follow-ups.
  • Obtain missing or incomplete premium-report information and documentation needed for resolution.
  • Communicate with insureds and producers to explain discrepancies, required corrections, and information needs.
  • Process premium payments through approved electronic systems, including E-Pay and Virtual Terminal.
  • Prepare correspondence related to premium discrepancies, missing information, balances due, and other billing scenarios.
  • Support premium research, payment application, exception resolution, and related billing activities.
  • Partner with internal departments to investigate discrepancies and coordinate resolutions.
  • Maintain accurate records, protect confidential information, and escalate unresolved or unusual issues through established channels.

Requirements

  • Associate degree preferred; relevant work experience may substitute for the degree.
  • Prior insurance-industry experience is required.
  • Experience in premium billing, payment processing, or related account administration is strongly preferred.
  • Strong attention to detail in reviewing reports, processing payments, and documenting account activity.
  • Analytical problem-solving ability to identify and resolve premium discrepancies.
  • Proficiency with Microsoft Excel and Word for data review, correspondence, and recordkeeping.
  • Professional written and verbal communication skills for working with insureds, producers, and internal partners.
  • Ability to manage competing priorities and deadlines accurately in a high-volume environment.
  • Ability to adapt to changing procedures, workloads, and business needs.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Mental health benefits and an employee assistance program.
  • Paid time off, paid parental leave, short-term disability, and a cultural observance day.
  • Healthcare account contributions, pension plan, and 401(k) plan with company matching.
  • ProHealth Rewards wellbeing platform with cash rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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