Application Specialist

6 days, 17 hours ago
Full-time
Junior
Customer and Technical Support
Project Kitty Hawk

Project Kitty Hawk

Project Kitty Hawk focuses on empowering adult learners by partnering with institutions to deliver high-quality online education, facilitating the journey from enrollment to graduation to enhance educational attainment in North Carolina.

Education Services
Founded 2022

Description

  • Prospect for and guide students through partner-university application and admissions processes.
  • Manage student files, action items, documentation, and progress through the admissions funnel.
  • Conduct discovery sessions to identify students’ educational and career goals and develop success roadmaps.
  • Assess student readiness for classes and connect learners with relevant enrollment resources.
  • Analyze data to support students and improve conversion rates.
  • Maintain confidentiality, documentation accuracy, and data security compliance.
  • Ensure institutional data is accurate, appropriate, and timely for business operations.
  • Collaborate with university and external partners to uphold strong student service and best practices.
  • Participate in professional development, conferences, and industry associations.

Requirements

  • Bachelor’s degree.
  • At least 1 year of experience working with adult students in online higher education.
  • Demonstrated success in individual and organizational goal-focused performance.
  • Knowledge of adult learners’ challenges and needs in higher education.
  • Experience with CRM, LMS, SIS, and other online higher-education technologies.
  • Strong interpersonal skills and ability to build rapport with adult students.
  • Excellent communication, organization, and time-management skills.
  • Knowledge of academic policies and procedures and FERPA requirements.
  • Professional judgment, discretion, and ability to maintain confidentiality.
  • Ability to work effectively in a fast-paced, demanding environment.

Benefits

  • Full medical, dental, and vision coverage.
  • 401(k) with employer match.
  • Generous paid time-off policy, including paid volunteer time.
  • Competitive salary with potential performance bonus.
  • Remote-work flexibility.

Interested in this position?

Apply directly on the company website

Apply Now

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