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Application Specialist

1 hour, 36 minutes ago
Anywhere
Full-time
Junior
Academic Advisor
Customer and Technical Support
CRM
Apply Now
Project Kitty Hawk

Project Kitty Hawk

Project Kitty Hawk focuses on empowering adult learners by partnering with institutions to deliver high-quality online education, facilitating the journey from enrollment to graduation to enhance educational attainment in North Carolina.

Education Services
Founded 2022
View All Jobs 2

Description

  • Prospect for and guide prospective students through partner-university application and admissions processes through their first week of classes.
  • Conduct discovery sessions to understand students’ educational backgrounds, career goals, aspirations, and program needs.
  • Advise students on admissions and degree-completion requirements, readiness for classes, and relevant enrollment resources.
  • Maintain accurate student files, document updates, and track progress through the admissions funnel.
  • Ensure students understand admissions expectations and complete required action items on time.
  • Analyze and interpret student data to improve support and conversion rates.
  • Protect confidential student information and ensure accurate, timely institutional data.
  • Follow data-security policies and report security-related issues.
  • Collaborate with university and external partners to uphold service standards and best practices.
  • Participate in professional development, conferences, and industry associations.

Requirements

  • Bachelor’s degree.
  • At least 1 year of experience supporting adult students in online higher education.
  • Knowledge of the challenges and needs of adult learners in higher education.
  • Experience with CRM, LMS, SIS, and other online higher-education student-management technologies.
  • Demonstrated success in achieving individual and organizational goals.
  • Strong interpersonal skills and ability to build rapport with adult students.
  • Excellent communication, organization, and time-management skills.
  • Knowledge of relevant academic policies, procedures, and FERPA requirements.
  • Ability to exercise discretion, professionalism, sound judgment, and confidentiality.
  • Ability to work effectively in a fast-paced, demanding environment.

Benefits

  • Full medical, dental, and vision coverage.
  • 401(k) with employer match.
  • Generous paid time-off policy, including paid volunteer time.
  • Competitive salary with potential performance bonus.
  • Remote-work flexibility.

Interested in this position?

Apply directly on the company website

Apply Now

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