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Customer Success Manager, Corporate

4 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 8

Description

  • Partner with Strategic Account Managers, corporate stakeholders, and clinic teams to drive retention and customer value.
  • Translate corporate and regional priorities into clinic-level adoption and engagement initiatives.
  • Monitor account health, identify risks, and lead mitigation plans to protect retention.
  • Identify expansion and upsell opportunities and communicate signals to the Strategic Account Manager team.
  • Partner with Marketing on customer case studies and referral generation.
  • Design and deliver enablement training that connects product adoption to measurable clinic outcomes.
  • Represent customer needs internally and provide feedback to Support, Product, and Marketing.
  • Deliver regional webinars and business reviews that translate account metrics into clear value narratives.
  • Travel up to 25% to build and strengthen regional customer relationships.

Requirements

  • 3+ years of Customer Success experience, preferably managing a large and diverse account portfolio.
  • Veterinary industry experience is preferred.
  • Experience using account health data to proactively prioritize customer needs.
  • Ability to identify expansion opportunities and collaborate with Sales or Account Management to close them.
  • Strong presentation skills, including experience delivering webinars or business reviews to non-technical audiences.
  • Ability to translate data into clear, business-relevant narratives for customers and internal stakeholders.
  • Tactful, poised, and effective in cross-functional, fast-moving environments.
  • Experience with Salesforce, ChurnZero, or similar customer success and automation tools is preferred.

Benefits

  • Medical coverage for employees and dependents, with 80–90% covered by the employer.
  • Employer HSA contribution with an HDHP, plus dental and vision coverage.
  • 401(k) match up to 3.5%.
  • Dependent Care FSA, life insurance, and short- and long-term disability coverage.
  • Flexible time off and 12 paid annual holidays.
  • Paid parental leave and pawternity leave.
  • Financial pet adoption support and subsidized pet insurance.
  • $250 annual learning and development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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