Jr. Customer Success Manager (Remote)

1 hour, 19 minutes ago
Full-time
Junior
Customer and Technical Support
Process Street

Process Street

Process Street provides a compliance operations platform that transforms organizational policies into automated workflows powered by AI, enabling businesses to manage recurring tasks, ensure adherence to regulations, and maintain audit readiness effici...

Internet Software & Services
51-250
Founded 2014
$13M raised

Description

  • Build trusted relationships with customers and understand their operational goals.
  • Guide new customers through implementation, onboarding, and training.
  • Support existing customers by answering questions, sharing product updates, and conducting Quarterly Business Reviews.
  • Create and improve customer support resources, including in-product guides, webinars, and Help Center content.
  • Partner with internal teams to represent customer feedback in product strategy and roadmap discussions.
  • Identify customer expansion and referral opportunities and develop ways to act on them.
  • Track customer success metrics including churn, time to first value, and Net Promoter Score.
  • Experiment with new strategies, tools, and AI to improve customer outcomes and team efficiency.

Requirements

  • Previous direct experience working with customers or clients.
  • Experience in a startup, entrepreneurial, or self-directed environment; comfort with ambiguity and limited structure.
  • Self-motivated, goal-oriented, resourceful, and proactive.
  • Strategic and creative approach to identifying and pursuing opportunities.
  • Strong relationship-building and problem-solving abilities.
  • Curiosity about how companies operate and enthusiasm for helping teams work more effectively.
  • Interest in AI, automation, and experimenting with new tools.
  • Excellent written and verbal communication skills in a fully distributed work environment.
  • Must reside outside the United States and be available to work primarily Pacific Time business hours, with flexibility across Pacific, Mountain, and Central Time.

Benefits

  • Fully remote work with flexible, asynchronous collaboration across multiple time zones.
  • Unlimited PTO, typically including 3–4 weeks, major holidays, and a company-wide week off in December.
  • Regular virtual social activities such as coffee chats, games, and storytelling.
  • Generous health insurance for US employees and their families.
  • Equity for all full-time roles.
  • Opportunity to help shape how companies worldwide operate through no-code automation.

Interested in this position?

Apply directly on the company website

Apply Now

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