Jr. Customer Success Manager (Remote)

1 hour, 50 minutes ago
Full-time
Junior
Customer and Technical Support
Process Street

Process Street

Process Street provides a compliance operations platform that transforms organizational policies into automated workflows powered by AI, enabling businesses to manage recurring tasks, ensure adherence to regulations, and maintain audit readiness effici...

Internet Software & Services
51-250
Founded 2014
$13M raised

Description

  • Build trusted relationships with customers and understand their operational goals.
  • Guide new customers through implementation, onboarding, and training.
  • Support existing customers by answering questions, introducing features, and conducting Quarterly Business Reviews.
  • Create and improve customer-support resources, including in-product guides, webinars, and Help Center content.
  • Collaborate with internal teams to incorporate customer feedback into product strategy and roadmap decisions.
  • Identify customer expansion and referral opportunities.
  • Monitor customer success metrics including churn, time to first value, and net promoter score.
  • Experiment with AI, automation, tools, and strategies to improve customer outcomes and team efficiency.

Requirements

  • Prior experience working directly with customers or clients.
  • Experience in a startup, entrepreneurial, or self-directed environment; comfort with ambiguity and resourcefulness.
  • Self-motivated, goal-oriented, and able to take ownership without waiting for direction.
  • Strategic and creative approach to identifying and pursuing opportunities.
  • Strong relationship-building and problem-solving abilities.
  • Curiosity about how teams and companies operate and enthusiasm for helping customers work better.
  • Active interest in AI, automation, and experimenting with new tools.
  • Excellent written and verbal communication skills in a fully distributed environment.
  • Ability to work US business hours, primarily Pacific Time, while residing outside the United States.

Benefits

  • Fully remote work with flexible, asynchronous collaboration across time zones.
  • Unlimited PTO, typically 3–4 weeks plus major holidays and a company-wide week off in December.
  • Regular virtual social activities, including coffee chats, games, and storytelling.
  • Generous health insurance for US employees and their families.
  • Equity for all full-time roles.
  • Opportunity to influence how companies worldwide operate through no-code automation.

Interested in this position?

Apply directly on the company website

Apply Now

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