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Cloud & Infra - Support Engineer

1 week, 4 days ago
India
Full-time
Senior
Systems Engineer
DevOps and Infrastructure
Active Directory Azure Cisco DHCP DNS PowerShell Windows Server
Apply Now
ProArch

ProArch

At ProArch, we help our clients accelerate growth and mitigate risk with IT services, cybersecurity services, application development, cloud computing, and data analytics. ProArch was founded on the belief that a future where change is ‘business as usu...

Internet Software & Services
251-1K
Founded 2006
View All Jobs 16

Description

  • Act as an L2/L3 escalation point for complex Windows and server incidents.
  • Provide second-level IT support to customers via phone, email, chat, and remote access.
  • Administer Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and related services.
  • Use out-of-band management tools such as iLO and DRAC for diagnostics, recovery, firmware updates, and hardware troubleshooting.
  • Collaborate with Network, Cloud, and Security teams to resolve cross-domain infrastructure issues.
  • Support enterprise backup and recovery solutions, including Veeam and cloud-based backup platforms.
  • Perform backup validation, restore testing, and disaster recovery activities.
  • Manage Microsoft Intune for device administration, compliance policies, application deployment, and remote support.
  • Support remote access and virtualization platforms, including Remote Desktop Services and Azure Virtual Desktop.
  • Maintain infrastructure documentation, including server build documents, runbooks, and SOPs.
  • Administer Active Directory and Microsoft Entra ID, including identities, access controls, and hybrid integrations.
  • Conduct patching, upgrades, performance tuning, and lifecycle management for Windows and server platforms.
  • Provide operational support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and tenant administration.
  • Participate in major incident bridges, lead or contribute to root cause analysis, and execute server-related changes through change management processes.
  • Mentor junior engineers and maintain effective ticket management aligned to KPIs and SLAs.

Requirements

  • Bachelor’s degree in Computer Science, IT, or a related field.
  • 5–10 years of hands-on experience in Windows Server or infrastructure administration.
  • Experience in an MSP, NOC, or Global Support Center environment is strongly preferred.
  • Relevant certifications such as AZ-800, AZ-801, AZ-900, or AZ-104 are preferred.
  • Strong expertise in Windows Server administration, including AD, DNS, DHCP, and GPO.
  • Experience with server monitoring, diagnostics, and recovery.
  • Hands-on experience with out-of-band management tools such as iLO and DRAC.
  • Experience with enterprise backup and recovery solutions, with Veeam preferred.
  • Basic database exposure, including running queries for troubleshooting and reporting.
  • Working knowledge of Cisco and Barracuda networking/security devices.
  • Familiarity with ITSM tools, structured incident management, and escalation processes.
  • Experience administering Active Directory and Entra ID (Azure AD), including identity lifecycle and access management.
  • Microsoft 365 administration experience, including Exchange Online, SharePoint Online, and Teams.
  • Experience supporting Azure Virtual Desktop environments.
  • Experience with Azure IaaS, hybrid identity, and cloud-hosted workloads.
  • PowerShell scripting or automation experience is preferred.
  • Exposure to infrastructure or cloud migration projects is preferred.

Benefits

  • Flexible work schedules and support for work-life harmony.
  • Career Pathways for professional growth and progression.
  • A positive, inclusive, and respectful culture where collaboration is emphasized.
  • Employee recognition and appreciation programs.
  • Opportunities to give back through volunteer efforts and charitable initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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