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Virtual Case Manager (Special Education)

16 hours, 42 minutes ago
Canada
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Private In-Home Tutoring & Test-Preparation

Private In-Home Tutoring & Test-Preparation

Tutor Me Education provides high-caliber private in-home tutoring and test preparation services. Their handpicked tutors, who are top 1% academic achievers from prestigious universities, offer personalized teaching tailored to each student's learning s...

Diversified Consumer Services
51-250
Founded 2010
View All Jobs 38

Description

  • Serve as the primary relationship manager for a caseload of families and act as their main point of contact.
  • Conduct intake calls with new families and set clear expectations for the program.
  • Build and manage schedules across multiple students, teachers, and platforms.
  • Communicate proactively with families about scheduling, student progress, and concerns by phone, video, and written correspondence.
  • Monitor student progress and escalate concerns to the appropriate specialist.
  • Coordinate with instructors to ensure tutoring sessions run smoothly.
  • Use multiple software systems daily, including scheduling tools, spreadsheets, video conferencing, and CRM or case management platforms.
  • Represent Tutor Me Education professionally in all interactions with families and school partners.
  • Support basic oversight of IEP and 504 accommodation compliance with provided training.

Requirements

  • Excellent verbal and written English communication skills, which are required and heavily assessed during the interview process.
  • Reliable high-speed internet, a working webcam, and a headset or microphone for virtual meetings.
  • Comfortable learning and using multiple software platforms, including Google Workspace or Microsoft Office.
  • Prior experience in a remote or virtual role is strongly preferred.
  • Strong organizational skills and the ability to manage multiple priorities independently.
  • Customer service, account management, or other client-facing experience is preferred.
  • A bachelor's degree is preferred but not required.
  • Some experience in an educational setting is required, such as school, tutoring, or a similar environment.
  • Experience with special education, IEPs, or students with disabilities is strongly preferred.
  • Bilingual English/Spanish is a plus.

Benefits

  • Fully remote work.
  • Paid time off (PTO).
  • Additional benefits may be available.

Interested in this position?

Apply directly on the company website

Apply Now

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