Virtual Case Manager (Special Education)

2 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Private In-Home Tutoring & Test-Preparation

Private In-Home Tutoring & Test-Preparation

Tutor Me Education provides high-caliber private in-home tutoring and test preparation services. Their handpicked tutors, who are top 1% academic achievers from prestigious universities, offer personalized teaching tailored to each student's learning s...

Diversified Consumer Services
51-250
Founded 2010

Description

  • Serve as the primary relationship manager for a caseload of families and act as their main point of contact.
  • Conduct intake calls with new families and set clear expectations for the program.
  • Build and manage schedules across multiple students, teachers, and platforms.
  • Communicate proactively with families about scheduling, student progress, and concerns by phone, video, and written correspondence.
  • Monitor student progress and escalate concerns to the appropriate specialist.
  • Coordinate with instructors to ensure tutoring sessions run smoothly.
  • Use multiple software systems daily, including scheduling tools, spreadsheets, video conferencing, and CRM or case management platforms.
  • Represent Tutor Me Education professionally in all interactions with families and school partners.
  • Support basic oversight of IEP and 504 accommodation compliance with provided training.

Requirements

  • Excellent verbal and written English communication skills, which are required and heavily assessed during the interview process.
  • Reliable high-speed internet, a working webcam, and a headset or microphone for virtual meetings.
  • Comfortable learning and using multiple software platforms, including Google Workspace or Microsoft Office.
  • Prior experience in a remote or virtual role is strongly preferred.
  • Strong organizational skills and the ability to manage multiple priorities independently.
  • Customer service, account management, or other client-facing experience is preferred.
  • A bachelor's degree is preferred but not required.
  • Some experience in an educational setting is required, such as school, tutoring, or a similar environment.
  • Experience with special education, IEPs, or students with disabilities is strongly preferred.
  • Bilingual English/Spanish is a plus.

Benefits

  • Fully remote work.
  • Paid time off (PTO).
  • Additional benefits may be available.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Strategic Account Manager, Firefox Enterprise (DACH)

Mozilla 251-1K Internet Software & Services

Mozilla is hiring a Strategic Account Manager for Firefox Enterprise to grow customer adoption and retention across Germany, Austria, and Switzerland by managing strategic post-sales relationships and guiding organizations through successful deployments.

SIEM
2 hours, 20 minutes ago

Customer Success Manager

Samsara 1K-5K IT Services

Samsara is hiring a remote Mid-Market Customer Success Manager to help organizations using its Connected Operations Cloud adopt the platform, achieve measurable operational value, and renew and expand their accounts.

IoT
2 hours, 20 minutes ago

Jr. Customer Success Manager (Remote)

Process Street 51-250 Internet Software & Services

Process Street is hiring a fully remote early-career Customer Success professional outside the United States to help US-based customers implement, adopt, and expand their use of its workflow automation and compliance platform.

CRM
2 hours, 35 minutes ago

CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)

Wishpond 251-1K Internet Software & Services

Wishpond Technologies is hiring a fully remote Customer Success Manager based in South Africa to manage small and medium customer accounts, maximize value from its digital marketing platform, and lead retention and expansion efforts.

CSS Digital Marketing Email Marketing Google Tag Manager HTML JavaScript Shopify Social Media Marketing
2 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers