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Senior Network Operations Center (NOC) Manager

1 month, 2 weeks ago
South Africa
Full-time
Lead
Operations Manager
DevOps and Infrastructure
Active Directory Windows Server
Apply Now
Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services
View All Jobs 29

Description

  • Provide leadership and oversight for the teams within the reporting structure.
  • Set performance goals, monitor progress, and drive a culture of high performance and continuous improvement.
  • Manage headcount, hiring, employee reviews, coaching, and staff development.
  • Act as an escalation point for critical client issues and major incidents.
  • Coordinate communication with clients, stakeholders, and internal teams during incidents and service requests.
  • Manage scheduling, utilization, ticket backlog, and workflow adherence to support profitable and efficient operations.
  • Track key metrics, trend issues, and use data to identify and prioritize process improvements.
  • Ensure SLOs, SLAs, and internal efficiency targets are met or exceeded.
  • Maintain accurate documentation, change management records, timesheets, expenses, and customer communications.
  • Collaborate across departments and participate in meetings, training, and company events as needed.

Requirements

  • 8+ years of relevant technical experience.
  • 8+ years of relevant management or leadership experience.
  • At least 5 years of relevant IT experience supporting customer environments.
  • At least 5 years of experience with Windows Server, Microsoft 365 cloud environments, Active Directory, GPOs, routing and switching, firewalls, VPNs, virus and security tools, LAN/WAN technologies, and virtualization technologies.
  • Experience supporting infrastructure environments.
  • Experience in IT service delivery and managing customer expectations.
  • Demonstrable experience in incident, problem, and change management.
  • Strong interpersonal and communication skills with the ability to build relationships and resolve conflicts.
  • Experience in business analysis and a good understanding of financial concepts.
  • KPI goals consistently met in the current role.
  • Ability to present information to senior management clearly and concisely.
  • Experience with client service and maintaining trust relationships with clients and co-workers.
  • Ability to work 08:00 AM – 05:00 PM (EST).

Benefits

  • Market competitive salary.
  • OPD coverage.
  • IPD coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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