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Patient Education Liaison (PEL)

1 month ago
United States
Full-time
Lead
Sales Representative
Sales and Business Development
Apply Now
Praxis Medicines

Praxis Medicines

Praxis Medicines is focused on translating genetic insights into the development of precision therapies aimed at treating central nervous system disorders characterized by neuronal imbalance, with a commitment to making significant advancements in neur...

Pharmaceuticals
51-250
View All Jobs 6

Description

  • Serve as the primary field-based educational resource for patients and caregivers, providing disease and therapy education and guiding onboarding and treatment initiation.
  • Build trusted relationships with patients and families while supporting treatment readiness and the patient journey.
  • Proactively identify and resolve access-related barriers that may delay therapy initiation.
  • Partner with provider offices, specialty pharmacies, patient support services, and internal stakeholders to facilitate issue resolution.
  • Monitor patient progress through onboarding and access processes and escalate complex issues as appropriate.
  • Develop strong relationships with healthcare providers and office staff and educate them on support resources, onboarding, and access solutions.
  • Partner with Market Access, Patient Services, Medical Affairs, Commercial, Specialty Pharmacy, and other teams to address patient needs and improve the patient experience.
  • Share field insights, identify trends, and contribute to patient support strategies, process improvements, and best practices.
  • Participate in launch readiness activities, field initiatives, and special projects that support successful therapy initiation and patient outcomes.
  • Maintain accurate documentation, analyze territory performance, and own patient support goals.

Requirements

  • Bachelor's degree.
  • 8+ years of experience as a clinical educator, reimbursement specialist, patient services professional, nurse educator, rare disease specialist, or in a related healthcare field.
  • Experience supporting patients through complex access and reimbursement pathways.
  • Experience independently managing complex patient access and reimbursement situations.
  • Strong understanding of insurance, access processes, specialty pharmacy distribution models, prior authorizations, appeals, and financial assistance programs.
  • Proven ability to influence outcomes across providers, specialty pharmacies, patient support services, and internal cross-functional stakeholders.
  • Experience serving as a trusted resource, mentor, trainer, or informal leader within a field-based organization.
  • Excellent communication, presentation, and relationship-building skills.
  • Ability to travel extensively throughout the assigned geography, approximately 50–75%.
  • Experience supporting launches of specialty or rare disease therapies with a pharmaceutical or manufacturer program, preferred.
  • Clinical background such as RN, NP, PA, PharmD, or equivalent healthcare experience, preferred.
  • Experience supporting patients with neurological or central nervous system disorders, preferred.
  • Experience contributing to the development of field tools, educational resources, onboarding programs, or operational processes, preferred.
  • Experience leading regional initiatives, special projects, or field excellence efforts, preferred.

Benefits

  • Annualized base salary of $165,000 to $189,000 USD.
  • 99% employer-paid medical, dental, and vision premiums.
  • Company-paid life insurance, AD&D, and disability benefits, plus voluntary coverage options.
  • Dollar-for-dollar 401(k) match up to 6% of eligible contributions.
  • Long-term stock incentives and ESPP.
  • Discretionary quarterly bonus.
  • Generous PTO, paid holidays, and company-wide shutdowns.
  • Flexible wellness benefit.

Interested in this position?

Apply directly on the company website

Apply Now

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