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US- Software Training Specialist (Clinical)

1 day, 10 hours ago
United States
Full-time
Mid Level
Training Specialist
Customer and Technical Support
Generative AI
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 54

Description

  • Develop, coordinate, and deliver instructor-led training at company sites, conferences, and customer locations.
  • Schedule training sessions and manage participants, resources, and delivery logistics.
  • Promote online learning modules and determine individual and group training needs.
  • Evaluate and improve training materials, formats, delivery methods, and content scalability.
  • Use AI tools to analyze learner feedback and performance data and improve training effectiveness.
  • Implement reinforcement strategies, communities of practice, user groups, and ongoing enablement sessions.
  • Develop, coach, and mentor customer super users through train-the-trainer programs.
  • Assess post-training knowledge transfer and maintain current training databases and content.
  • Collaborate with Product, Support, and Customer Success teams to identify challenges and inform enhancements.
  • Track adoption-related risks and KPIs, recommend AI-native processes, and participate in professional development and certification programs.

Requirements

  • Post-secondary education, preferably in training and development, education, or a related field.
  • Previous client-facing training experience, preferably in the software industry.
  • Understanding of adult learning theories, training development techniques, and best practices.
  • Excellent written, verbal, presentation, documentation, and interpersonal communication skills.
  • Ability to explain simple and complex technical concepts to non-technical users.
  • Experience delivering training both in person and remotely.
  • Strong software and technology aptitude, including Microsoft Office and teleconferencing tools such as Zoom or WebEx.
  • Proficiency with generative AI tools such as Claude or Copilot.
  • Ability to work effectively in a dynamic, fast-paced environment.
  • Clinical or financial experience in senior care, such as skilled nursing or assisted living, is preferred.
  • Ability to travel 30% to customer onsite locations; remote roles may also require travel to Mississauga and/or Salt Lake City offices for events.

Benefits

  • Benefits beginning on Day 1.
  • Retirement plan matching.
  • Flexible paid time off.
  • Wellness support programs and resources.
  • Parental, caregiver, fertility, and adoption support.
  • Continuous development support program.
  • Employee Assistance Program and inclusion communities.
  • Employee recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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