Product Associate / Product Manager, Training & Enablement

4 hours ago
Full-time
Mid Level
Product Management
GiveDirectly

GiveDirectly

GiveDirectly is a non-profit organization that sends money directly to people in poverty, empowering them to choose how to improve their lives.

Capital Markets
51-250
Founded 2009
$1M raised

Description

  • Create field-ready training decks, job aids, quick-reference sheets, guides, and other enablement materials.
  • Translate product and program changes into communications tailored to Country Directors, Program Directors, managers, and Field Officers.
  • Deliver live rollout training in person or remotely and record screen-capture demonstrations.
  • Write and maintain Salesforce release notes and change documentation.
  • Adapt materials across English, Portuguese, and French, coordinating translation support when needed.
  • Manage training requests, prioritize competing work, and flag when the queue exceeds capacity.
  • Collect field feedback and identify designs or processes that are difficult to explain or implement.
  • Provide ad hoc support to the product and program design teams, including briefings, presentations, notes, and follow-up actions.
  • Travel roughly quarterly, with additional travel during rollout periods, including to rural and low-infrastructure locations.

Requirements

  • Prior experience as a Field Officer or in an equivalent frontline data-collection or enrollment role within a cash transfer, humanitarian, or survey organization.
  • Professional written fluency in English.
  • Professional working proficiency, including writing, in Portuguese or French; proficiency in all three languages is preferred.
  • Experience creating instructional or training materials and delivering live group training.
  • Ability to convert technical or system changes into clear, practical instructions.
  • Strong organization, self-direction, prioritization, and stakeholder-management skills.
  • Experience recording and lightly editing screen-capture demo videos, such as with Loom, preferred.
  • Familiarity with Salesforce, CommCare, or Call Center Studio preferred.
  • Experience with release notes, product documentation, change communications, instructional design, adult learning, or multilingual training preferred.
  • Alignment with GiveDirectly’s values, including emotional intelligence, problem solving, project management, follow-through, and inclusivity.

Benefits

  • Fully remote work for candidates based in Mozambique or the DRC.
  • Competitive, location-based compensation determined by an independent salary benchmark and a no-negotiation pay policy.
  • Benefits stipend that may be used for benefits or taken as taxable income.
  • Regular travel and opportunities to work directly with country teams and communities.
  • Inclusive workplace with reasonable accommodations and equal employment opportunity.
  • Safeguarding, reference, background, and sanctions screening processes to support a safe working environment.

Interested in this position?

Apply directly on the company website

Apply Now

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