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(US) Customer Success Manager - Health Plan (Great Lakes)

2 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 69

Description

  • Own strategic partnerships with clients as the primary point of contact.
  • Identify customer performance improvement opportunities using data and best practices.
  • Build long-term account plans and support execution.
  • Act as a trusted advisor to drive solution adoption and align with customer priorities.
  • Develop and deliver product utilization narratives that demonstrate ROI and value realization.
  • Maintain customer engagement and support customer NPS scores.
  • Coordinate with cross-functional teams to deliver solution-focused presentations and territory-specific strategic plans.
  • Support churn reduction for organizations and products.
  • Support revenue expansion and improvement of bookings metrics.
  • Work with market leadership on market or other relevant initiatives.

Requirements

  • Prior health plan experience.
  • Exposure to healthcare organizations is required.
  • Strong written and verbal communication skills.
  • Excellent organizational, project management, and time management skills.
  • Strong relationship-building, teamwork, and collaboration abilities.
  • Strategic thinking with strong analytical skills and a high sense of urgency.
  • Post-secondary education is required.
  • Experience with SaaS or EHR is a definite asset.
  • Clinical delivery or applications experience is a bonus.
  • Strong entrepreneurial spirit is a bonus.

Benefits

  • US base salary range of $95,400 to $106,000, plus bonus and benefits.
  • Benefits starting from day one.
  • Retirement plan matching.
  • Flexible paid time off.
  • Wellness support programs and resources.
  • Parental and caregiver leaves.
  • Fertility and adoption support.
  • Continuous development support program.

Interested in this position?

Apply directly on the company website

Apply Now

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