Professional Services - Talent Community

3 weeks, 3 days ago
Full-time
Mid Level
Customer and Technical Support
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised

Description

  • Support customers in implementing PointClickCare solutions and driving value from the platform.
  • Consult with customers to understand their needs and guide solution adoption.
  • Enable customers through training and knowledge transfer on software use and workflows.
  • Configure software solutions to align with customer requirements.
  • Collaborate with internal teams to support successful implementations and customer outcomes.
  • Participate in future professional services opportunities as relevant roles become available.

Requirements

  • Experience working in Healthcare, SaaS, or Enterprise Software.
  • Background aligned to Professional Services roles such as Software Implementation Consultant, Software Training Specialist, or Software Configuration Specialist.
  • Interest in healthcare and improving outcomes for seniors and caregivers.
  • Willingness to travel to the Mississauga and/or Salt Lake City office for onboarding, team events, and semi-annual or annual meetings if working remotely.
  • Ability to participate in a pipeline requisition for future opportunities rather than an immediately open role.
  • Commitment to following information security policies and procedures if hired.
  • Experience with AI tools in hiring, workflow, or productivity contexts is a plus.
  • Prior professional services or customer operations experience is preferred.

Benefits

  • Benefits starting from Day 1.
  • Retirement plan matching.
  • Flexible paid time off.
  • Wellness support programs and resources.
  • Parental and caregiver leaves.
  • Fertility and adoption support.
  • Continuous development support program.
  • Employee assistance program.
  • Employee recognition and inclusion communities.

Interested in this position?

Apply directly on the company website

Apply Now

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