Associate Solution Consultant (Remote)

1 hour, 37 minutes ago
Full-time
Junior
Product Management
RainFocus

RainFocus

RainFocus simplifies event management, unifies program experiences, and optimizes omnichannel marketing for virtual, in-person, and hybrid events. The platform fuels events with data connectivity, enabling personalized marketing campaigns and faster de...

IT Services
251-1K
Founded 2013
$42M raised

Description

  • Support post-sale client implementations as part of the Client Success organization.
  • Work with Solution Consultants and Solution Architects to define requirements and design solutions.
  • Consult on platform configuration best practices and configure the RainFocus platform.
  • Train client administrators on RainFocus tools and processes.
  • Work with clients to identify business requirements and facilitate holistic system configuration.
  • Identify and mitigate implementation risks to improve delivery success.
  • Document requirements, solution designs, and testing plans.
  • Provide regular updates on milestones, tasks, issues, and risks to project managers and leadership.
  • Engage in regular touch points with internal teams and client teams throughout implementations.
  • Balance multiple assignments, track tasks thoroughly, and contribute to implementation tools, processes, and templates.

Requirements

  • Less than 3 years of software implementation experience.
  • Experience delivering solutions through platform configuration rather than custom development.
  • Ability to think strategically and ensure solutions support business goals.
  • Ability to work independently, problem-solve, and improvise.
  • Ability to perform consistently under pressure.
  • Strong written and verbal communication skills.
  • Must be a team player.
  • Must be able to travel domestically or internationally up to 20%.
  • Experience implementing SaaS platforms for enterprise clients, including gathering and documenting complex requirements, configurations, and integrations (preferred).
  • Experience creating efficiencies through process design and measuring adoption internally and with clients (preferred).
  • Proven track record of delivering innovative and creative solutions (preferred).
  • Experience with HTML, CSS, SQL, and JSON (preferred).

Benefits

  • Competitive salaries.
  • Competitive benefits.
  • 401(k) plan.
  • Generous PTO.
  • Team-building activities.

Interested in this position?

Apply directly on the company website

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