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Principal AI Architect (CA)

2 hours, 57 minutes ago
Canada
Full-time
Lead
Software Architect
Software Development
Azure CRM Generative AI LLM Python Salesforce
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 57

Description

  • Define and drive enterprise AI strategy and architecture within a B2B SaaS and enterprise technology environment.
  • Design and govern AI solutions across the full customer lifecycle, including marketing, sales, quoting, contracting, billing, revenue recognition, service, and customer success.
  • Architect and scale Generative AI, agent-based systems, RAG architectures, and intelligent automation in production SaaS platforms.
  • Own enterprise architecture across core business and corporate platforms, including CRM, HR, IT Service Management, and revenue systems.
  • Architect and develop agentic enterprise capabilities that improve business operations, workload orchestration, and user-facing automation.
  • Design and implement LLM-powered agents using platforms such as Microsoft Copilot Studio and Salesforce Agentforce.
  • Design orchestration patterns using frameworks such as LangGraph, CrewAI, and LangChain to enable multi-agent collaboration across systems.
  • Define architectural guardrails, platform standards, and lifecycle management practices for scalable, secure AI and enterprise systems.
  • Review, challenge, and guide vendor, system integrator, and internal team architectures as a technical authority.
  • Lead architecture governance, validate solution designs, conduct gap assessments, and shape enterprise-wide roadmaps.

Requirements

  • 12+ years of experience in enterprise, solution, or platform architecture roles within B2B SaaS or large-scale technology organizations.
  • Proven experience designing and running AI systems in real production environments.
  • Strong experience across end-to-end B2B SaaS customer and revenue lifecycles, including marketing, sales, quoting, contracting, billing, revenue recognition, service, and customer success platforms.
  • Experience designing enterprise architecture for HR and corporate technology domains.
  • Deep understanding of Generative AI, large language models, agent architectures, RAG patterns, and AI orchestration frameworks.
  • Strong proficiency in Python with experience building backend services, APIs, and containerized workloads.
  • Hands-on experience with LLM platforms such as OpenAI, Azure OpenAI, or Anthropic.
  • Hands-on experience with agent frameworks such as LangChain, LangGraph, CrewAI, or AutoGen.
  • Experience designing secure, scalable, multi-tenant enterprise and SaaS architectures.
  • Experience leading architecture for large-scale business and technology transformation programs.
  • Experience with Microsoft AI platforms such as Azure Foundry and Copilot Agent is required.
  • Experience with the Salesforce ecosystem, including Einstein, Agentforce, and Data Cloud, is preferred.
  • Strong understanding of enterprise security architecture and data privacy principles.
  • Proven ability to translate business capabilities into scalable technical solutions.

Benefits

  • CAD base salary range of $164,000 to $182,000+ bonus + benefits.
  • Benefits starting from Day 1.
  • Retirement plan matching.
  • Flexible paid time off.
  • Wellness support programs and resources.
  • Parental and caregiver leaves.
  • Fertility and adoption support.
  • Continuous development support program.
  • Employee assistance program.

Interested in this position?

Apply directly on the company website

Apply Now

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