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Canada- Software Training Specialist (Clinical)

1 day, 9 hours ago
Canada
Full-time
Mid Level
Training Specialist
Customer and Technical Support
Generative AI
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 54

Description

  • Conduct instructor-led training at company sites, conferences, and customer locations, both in person and remotely.
  • Coordinate training schedules, participants, resources, and learning materials.
  • Assess individual and group training needs based on customer business requirements.
  • Promote online learning modules and facilitate communities of practice, user groups, and enablement sessions.
  • Evaluate and improve training formats, content, delivery methods, and reinforcement strategies.
  • Use AI tools to analyze learner feedback and performance data and improve training effectiveness.
  • Develop, coach, and mentor customer super users through train-the-trainer programs.
  • Assess post-training knowledge transfer and maintain current training databases and content.
  • Collaborate with Product, Support, and Customer Success teams to address adoption challenges and inform enhancements.
  • Track customer satisfaction and other KPIs, escalate adoption risks, and recommend AI-native process improvements.

Requirements

  • Post-secondary education, preferably in training and development, education, or a related field.
  • Previous client-facing training experience, preferably in the software industry.
  • Understanding of adult learning theories, training development techniques, and best practices.
  • Excellent written, verbal, presentation, documentation, and interpersonal skills.
  • Ability to explain simple and complex technical concepts to non-technical users.
  • Experience delivering training both in person and remotely.
  • Strong software and technology aptitude, including Microsoft Office and teleconferencing tools such as Zoom or Webex.
  • Proficiency with generative AI tools such as Claude or Copilot.
  • Ability to work in a dynamic, fast-paced environment.
  • Clinical or financial experience in senior care, such as skilled nursing or assisted living, preferred.
  • Ability to travel 30% to customer onsite locations; remote-role events may require travel to Mississauga and/or Salt Lake City offices.

Benefits

  • Benefits beginning on day one.
  • Retirement plan matching.
  • Flexible paid time off.
  • Wellness support programs and resources.
  • Parental, caregiver, fertility, and adoption support.
  • Continuous development support program.
  • Employee Assistance Program.
  • Allyship and inclusion communities.

Interested in this position?

Apply directly on the company website

Apply Now

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