Podium

Podium offers a comprehensive platform for local businesses to enhance customer experiences, manage reviews, and streamline interactions with growth, communication, and payment tools. Simplifying business interactions for businesses and consumers alike.

Internet Software & Services

Information Technology

1K-5K (1300)

Founded 2013

$419M raised

10 open positions

Links

View All Jobs

AI Customer Success Manager - SMB (Automotive)

1 month, 1 week ago

United States

Full-time

Junior

Customer Success Manager

Artificial Intelligence and Machine Learning

CRM LLM

Apply Now

Podium

Internet Software & Services

1K-5K

Founded 2013

$419M raised

View All Jobs 10

Description

Serve as the primary post-sales point of contact for a portfolio of small business customers.
Develop and execute strategies to increase customer engagement, satisfaction, and product adoption.
Help customers achieve maximum value from Podium products and support them in reaching their business objectives.
Identify and pursue upsell and cross-sell opportunities within existing accounts.
Proactively manage renewals to secure retention and reduce churn.
Conduct regular customer check-ins to assess health, uncover opportunities for improvement, and recommend solutions.
Act as the main point of contact for customer questions, issues, and escalations.
Build trusted customer relationships and advocate for customer needs internally with product and engineering teams.
Share customer feedback cross-functionally to help drive continuous product improvement.
Travel up to 20% of the time as needed.

Requirements

1+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in software or SaaS.
Working knowledge of AI technologies, including LLMs, Voice AI, and automation platforms, with hands-on real-world application experience.
Strong communication and interpersonal skills with the ability to build rapport and credibility at all customer levels.
Excellent problem-solving and analytical abilities to address customer challenges effectively.
Ability to quickly understand complex software concepts and work in a technically adept manner.
Empathetic, customer-centric mindset focused on driving customer success.
Results-driven approach with a focus on customer satisfaction and retention goals.
Collaborative team-player mindset with the ability to work cross-functionally.
Growth-oriented perspective on AI and how it will reshape work and business operations.
Experience with customer success platforms and tools, CRM software, customer support software, or online reputation management processes (preferred).

Benefits

Open and transparent culture.
Life insurance plus long- and short-term disability coverage.
Paid maternity and paternity leave.
Fertility benefits.
Generous vacation time, including three 4-day summer holiday weekends.
Excellent medical, dental, and vision benefits.
401(k) plan.
Bi-annual swag drops with Podium gear and apparel.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Project Engagement Manager - SaaS

Tekion 1K-5K IT Services

Tekion is hiring a customer engagement manager to lead strategic client engagements for its cloud-native automotive platform, coordinating delivery across internal teams and ensuring successful outcomes for customers.

United States Full-time Senior Customer Success Manager Project Manager

$90k-$150k

Asana CRM JIRA Salesforce

1 hour, 4 minutes ago

Apply

1 hour, 4 minutes ago

Customer Success Manager, SEUR

GitLab 1K-5K Internet Software & Services

GitLab is hiring a Customer Success Manager to help customers achieve business outcomes, expand adoption of the platform, and drive retention and growth in a remote global environment.

France Spain Full-time Mid Level Customer Success Manager

CI/CD DevSecOps Git

1 hour, 4 minutes ago

Apply

1 hour, 4 minutes ago

Customer Success Manager, Mid-Market

Greenhouse Software 251-1K Professional Services

Greenhouse is hiring a Customer Success Manager, Mid-Market to manage customer relationships, drive retention and expansion, and help customers realize value from the company’s hiring platform.