Customer Success Manager

6 days, 4 hours ago
Full-time
Mid Level
Customer and Technical Support
PlayON! Sports Network

PlayON! Sports Network

PlayON! Sports Network provides a comprehensive platform for high school sports programs, offering digital ticketing, live streaming, statistics, coaching tools, and social content to enhance community engagement and support student athletes.

Media
51-250
Founded 2006
$10M raised

Description

  • Act as the customer advocate and share internal feedback to improve service for schools.
  • Manage all post-sale activity for clients through relationship-building, product knowledge, planning, and execution.
  • Develop a deep understanding of the product and guide customers to the most relevant features for their needs.
  • Increase customer retention through proactive engagement and by helping schools realize value from the GoFan platform.
  • Track accounts to identify churn risk and take action to reduce it.
  • Manage multiple customers at different stages of the account lifecycle simultaneously.

Requirements

  • 3+ years of experience in customer success or a similar role.
  • Ideally, experience in both account management and/or sales.
  • A proven track record of delivering value to clients.
  • Strong empathy for customers and a passion for revenue and growth.
  • Deep understanding of value drivers in recurring revenue business models.
  • An analytical and process-oriented mindset.
  • Demonstrated desire for continuous learning and improvement.
  • Enthusiastic and creative leadership with the ability to inspire others.
  • Excellent communication and presentation skills.
  • Comfort with PlayOn’s core values: ownership over participation, team over stars, growth over comfort, and fairness over popularity.

Interested in this position?

Apply directly on the company website

Apply Now

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