LATAM E-Commerce Operations Analyst

1 hour, 47 minutes ago
Full-time
Entry Level
Customer and Technical Support
Pipe17

Pipe17

Pipe17 provides a fully automated solution for managing omnichannel order operations, ensuring that all commerce selling channels, fulfillment services, and core ERP applications work in harmony to facilitate seamless order flows throughout the entire ...

IT Services
11-50
$8M raised

Description

  • Assist Solution Architects with customer onboarding by preparing documentation, test cases, and system configurations.
  • Support customers with basic operational and technical questions under supervision.
  • Document workflows, settings, and troubleshooting steps in internal tools.
  • Learn to configure and test integrations across e-commerce platforms, ERPs, 3PLs, and marketplaces.
  • Perform data validation checks on orders, inventory, and shipments.
  • Monitor sync errors, escalations, and customer-reported issues.
  • Track project tasks and deadlines with Solution Architects.
  • Escalate technical issues with clear documentation to the appropriate internal teams.
  • Contribute to knowledge base articles and internal process documentation.

Requirements

  • Recent graduate or entry-level candidate beginning a career in technology or e-commerce.
  • Basic understanding of APIs, data flows, or system integrations; prior experience not required.
  • Familiarity with Excel or Google Sheets for data analysis.
  • Interest in e-commerce platforms such as Shopify and Amazon, and operational processes like order management and inventory.
  • Strong verbal and written communication skills.
  • Detail-oriented with strong organizational skills.
  • Comfortable working in a fast-paced, collaborative environment.
  • Eagerness to learn technical concepts and apply them.
  • Proactive, resourceful, and willing to research solutions.
  • Growth mindset, openness to feedback, coaching, and continuous improvement.

Benefits

  • Competitive salary.
  • Great healthcare, dental, and vision coverage.
  • Retirement plan.
  • Choice of equipment, including an Apple laptop, monitor, and needed software.
  • Unlimited vacation policy with a requirement to take at least 2 weeks off per year, with many employees taking 4 weeks.

Interested in this position?

Apply directly on the company website

Apply Now

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