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Internet Software & Services

Information Technology

5K-10K (7750)

Founded 2010

78 open positions

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Manager II, Technical Support Engineer

3 hours, 6 minutes ago

United States

Full-time

Lead

Program Manager

Project and Program Management

Apache Airflow Apache Spark GitHub Kibana Microservices Postman Presto Python Shell Scripting SQL Superset Tableau

Apply Now

Internet Software & Services

5K-10K

Founded 2010

View All Jobs 78

Description

Lead, coach, and develop a regional team of Partner/Support Engineers.
Manage performance, deliver feedback, and grow team members through coaching and stretch assignments.
Own regional partner and advertiser relationships, goals, and metrics across customer segments.
Lead key programs by defining scope, milestones, success criteria, and execution plans.
Serve as the escalation point for complex, high-severity technical issues and integrations.
Partner with Product, Engineering, Sales, and Partnerships on cross-functional priorities.
Monitor team and partner metrics and drive continuous improvement in operations and outcomes.
Relay customer insights to Product and Engineering to influence the API roadmap.
Provide hands-on technical guidance for API integrations, debugging, and data investigations.
Champion AI-driven solutions and automations to improve support scale and efficiency.

Requirements

2+ years of people or team management experience leading client-focused technical teams.
~5+ years of overall experience in Support, Solution, or Partner Engineering.
Background in Ad Tech, MarTech, or eCommerce.
Strong technical skills with scripting for data manipulation and API integrations, such as Python or shell scripting.
Experience with SQL, data analysis, and debugging complex multi-system integrations.
Familiarity with tools such as SQL/Presto/Spark, Tableau/Superset, Postman/Bruno, Kibana, GitHub/Sourcegraph, Airflow, and AI agents/MCPs is a plus.
Demonstrated ability to balance team health, metrics, and partner outcomes.
Ability to manage ambiguity, make timely decisions, and handle stakeholder relationships.
Excellent written and verbal communication with client-facing and executive presence.
Based in New York City or Chicago and able to work remotely/hybrid from a commutable distance to one of those offices.

Benefits

Base salary range of $145,747 to $300,067 USD.
Eligible for equity.
Remote/hybrid work model.
Access to in-person collaboration when business needs require it.
PinFlex working model.
Relocation assistance is not provided.

Interested in this position?

Apply directly on the company website

Apply Now

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