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Customer Success Manager

8 hours, 44 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM ERP HubSpot
Apply Now
Pine Services Group

Pine Services Group

Pine Services Group supports top software partners and ISVs internationally by preserving their legacy and accelerating sustainable growth.

Internet Software & Services
View All Jobs 6

Description

  • Proactively engage customers through business reviews, renewals, and value-focused conversations.
  • Collaborate with consulting and sales teams on customer expansion and co-selling opportunities.
  • Identify opportunities to migrate customers from on-premises to cloud software.
  • Convert customers from perpetual billing to subscription-based billing.
  • Coordinate with marketing to develop customer testimonials and reviews.
  • Manage renewals and orders, including CRM updates, quotes, vendor communications, and negotiations.
  • Connect customers with independent software vendors as needed.
  • Maintain accurate CRM documentation to support seamless account handoffs.
  • Contribute to improvements across the sales and marketing team.

Requirements

  • 3–7 years of experience in B2B software customer success or account management, with strong goal attainment.
  • Experience with ERP and/or CRM software.
  • Familiarity with Sage Intacct and Microsoft Dynamics Business Central is strongly preferred.
  • Excellent CRM hygiene and documentation habits.
  • Strong relationship-building, communication, collaboration, and customer-guidance skills.
  • A four-year college degree is preferred but not required.
  • Experience with HubSpot; exposure to Microsoft Dynamics CRM is beneficial.
  • Must be eligible to work for any employer in the United States.
  • Full-time availability.

Benefits

  • Primarily remote work with a hybrid option in Royal Oak, Michigan, or Mesa, Arizona.
  • Opportunity to work with ERP, CRM, business intelligence, and cloud financial solutions.
  • Collaboration with consulting, sales, marketing, and technology professionals.
  • Employment with an equal opportunity employer.

Interested in this position?

Apply directly on the company website

Apply Now

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