Customer Success Manager, GA, NC, SC

8 hours, 59 minutes ago
Full-time
Mid Level
Customer and Technical Support
HHAeXchange

HHAeXchange

HHAeXchange is a premier homecare management software connecting providers, payers, and caregivers for proactive care, efficiency, and transparency in the industry.

Health Care Providers & Services
251-1K
Founded 2008

Description

  • Serve as the primary day-to-day contact for assigned clients and build trusted stakeholder relationships.
  • Support client implementation, ongoing product adoption, and delivery of solutions aligned with customer objectives.
  • Identify client needs, pain points, operational gaps, and market challenges.
  • Manage escalations and coordinate with internal teams to resolve product and service issues.
  • Track customer health, support metrics, turnaround times, ticket backlogs, and satisfaction KPIs.
  • Maintain weekly client communication, status reporting, and quarterly business reviews.
  • Partner with Product and leadership to provide client feedback and support continued customer success.
  • Lead product demonstrations and identify opportunities for additional solutions in collaboration with Sales.
  • Represent HHAeXchange at client sites, conferences, and industry events with 10–25% travel.
  • Stay current on homecare industry developments, risks, opportunities, and HHAeXchange offerings.

Requirements

  • Bachelor’s degree required.
  • 3+ years of client service experience required.
  • Residence in Georgia, North Carolina, or South Carolina required.
  • Healthcare or homecare industry experience preferred.
  • Experience with SaaS platforms, operational software, or partner ecosystems preferred.
  • Proficiency with Salesforce and Microsoft Office Suite.
  • Excellent verbal, written, interpersonal, presentation, and product demonstration skills.
  • Strong relationship management, problem-solving, negotiation, analytical, and conflict-resolution abilities.
  • Strong organization, project management, multitasking, and prioritization skills.
  • Ability to work independently and collaboratively in a fast-paced environment while managing high-priority tasks.

Benefits

  • Base salary of $95,000–$115,000 plus variable compensation.
  • Competitive health plans.
  • Paid time off and company-paid holidays.
  • 401(k) retirement program with company match.
  • Additional company-sponsored benefits and programs.
  • 10–25% travel, including overnight travel.

Interested in this position?

Apply directly on the company website

Apply Now

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