Enterprise Customer Success Manager

8 hours, 29 minutes ago
Full-time
Senior
Customer and Technical Support
Thanx

Thanx

Thanx is a loyalty, CRM, and guest engagement platform that helps merchants increase customer lifetime value through personalized rewards and data-driven engagement, without the need for point of sale integration or new hardware.

Internet Software & Services
11-50
Founded 2011
$23M raised

Description

  • Set account strategy and present recommendations to senior client and internal stakeholders.
  • Direct cross-functional teams across Sales, Support, Product, Engineering, and Finance toward customer outcomes.
  • Own and close end-to-end renewals, including negotiations with Finance and the VP of Customer Success.
  • Identify, develop, and strengthen internal customer champions.
  • Find underperforming accounts and create plans to drive growth and senior stakeholder buy-in.
  • Use AI for account planning, health monitoring, stakeholder communications, and renewal preparation.
  • Build reusable AI-enabled workflows, tools, and skills that improve team effectiveness.
  • Lead executive business reviews, on-site meetings, brand launches, and annual planning activities.

Requirements

  • 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role with complex enterprise accounts.
  • Demonstrated ability to direct cross-functional partners toward customer outcomes rather than coordinate tasks.
  • Strong executive presence, with the ability to advise external leaders and challenge internal stakeholders.
  • Required startup experience operating without established processes or extensive resources.
  • Daily fluency with AI tools and a specific example of using AI to improve work.
  • Experience owning renewal and expansion conversations with procurement and finance stakeholders.
  • Experience using a customer health-scoring or customer success platform preferred.
  • Ability to work remotely in the US or Canada and travel approximately 10–15%.
  • Willingness to work evenings or weekends when business needs require it.

Benefits

  • Fully remote work location in the US or Canada.
  • Salary of $115,000–$150,000 USD in the US, depending on tier and location.
  • Canada salary of $126,000–$145,000 CAD.
  • Equity participation for all Thanx employees.
  • AI tools, token budgets, internal platforms, and learning resources provided for work.
  • Approximately 10–15% travel, including business reviews, executive meetings, launches, and industry events.
  • Equal employment opportunity and interview accommodations available.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Director

Lever 251-1K Professional Services

Univeris is hiring a Mexico City-based Client Success Director to manage and grow relationships with wealth management clients while representing the company in Mexico’s financial services market.

8 hours, 29 minutes ago

Customer Success Manager

Pine Services Group Internet Software & Services

Alta Vista Technology is hiring a remote Customer Success Manager to help B2B software customers realize value, renew and expand their use of ERP solutions, and maintain strong customer relationships.

CRM ERP HubSpot
8 hours, 44 minutes ago

Customer Success Manager, GA, NC, SC

HHAeXchange 251-1K Health Care Providers & Services

HHAeXchange is seeking a Customer Success Manager based in Georgia, North Carolina, or South Carolina to support homecare clients from implementation through ongoing SaaS adoption, retention, and growth.

Salesforce
8 hours, 59 minutes ago

Customer Success Manager

WorkWave 251-1K Professional Services

WorkWave is seeking a Customer Success Manager to manage high-impact North American accounts, increase adoption of its field service management platform, and drive retention and growth through strategic customer partnerships.

Agile CRM Salesforce
8 hours, 59 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers