Repair and Maintenance Supervisor

2 hours, 25 minutes ago
Full-time
Lead
Sales and Business Development
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009

Description

  • Lead, coach, and develop a team of Account Managers to improve performance and client satisfaction.
  • Conduct training, performance reviews, and regular feedback sessions for team members.
  • Oversee onboarding of new clients and system training using ServiceSync WOM.
  • Act as the escalation point for client concerns and drive timely issue resolution.
  • Manage repair and maintenance service delivery across multiple client accounts.
  • Lead monthly client meetings and ongoing client check-ins, including virtual meetings in Microsoft Teams.
  • Collaborate with Sales and Accounting on pricing, billing accuracy, escalations, and growth opportunities.
  • Monitor vendor performance, coordination, quality assurance, and service provider compliance.
  • Support work order execution, account management needs, and after-hours on-call coverage.
  • Prepare operational and performance reports, support budgeting and cost control, and participate in process improvement initiatives.

Requirements

  • Excellent written and verbal English communication skills.
  • Experience in Facility Management, Repair & Maintenance, or a similar service industry preferred.
  • Background in Account Management, Client Success, or service delivery strongly preferred.
  • Strong leadership and people management skills.
  • Experience working with vendors, contractors, or service providers.
  • Strong computer literacy, including MS Office, service platforms, and virtual tools.
  • Comfort leading client meetings in Microsoft Teams.
  • Ability to manage multiple accounts in a fast-paced environment.
  • Sales or upselling experience preferred.
  • Experience supervising or mentoring account managers preferred.
  • Experience with service/work order management systems preferred.
  • Experience in client relationship growth or upselling preferred.

Benefits

  • HMO coverage with 1 free dependent upon hire.
  • Life insurance.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual performance-based merit increases and employee recognition.
  • Career growth and learning opportunities.
  • Work-from-home setup with night shift schedule.
  • Great company culture.

Interested in this position?

Apply directly on the company website

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