Senior IT Operations Administrator

1 month, 3 weeks ago
Full-time
Senior
Customer and Technical Support
phData

phData

phData specializes in providing comprehensive data engineering, data strategy, and machine learning services, offering end-to-end managed data solutions that facilitate data migrations, integrations, and the development of modern data products and appl...

IT Services
251-1K

Description

  • Own the end-to-end lifecycle of IT support for employees and resolve device, account, application, server, and service issues.
  • Lead administration and optimization of core IT platforms, including identity and access management, collaboration suites, and device management.
  • Drive IT initiatives such as migrations, infrastructure optimizations, security enhancements, SSO integrations, provisioning, and automation.
  • Maintain governance over IT assets, licenses, and subscriptions through accurate inventories and domain and integration management.
  • Participate in security, compliance, and audit activities, including Entra ID governance and related reviews.
  • Work rotational shifts and provide weekend on-call coverage as part of a 24/7 operations model.
  • Improve monitoring, alerting, and incident response processes to strengthen IT operations.
  • Collaborate with IT leadership, security and compliance stakeholders, and employees across the company to deliver responsive support.

Requirements

  • 7+ years of overall IT experience, including at least 3 years as a System Administrator or in a similar IT operations role.
  • Experience with Windows, macOS, laptop hardware, servers, virtualization technologies, and other end-user IT devices.
  • Strong experience administering Entra ID (Azure Active Directory), Intune / Microsoft Endpoint Manager, Office 365, and Google Workspace/GSuite.
  • Hands-on experience with network infrastructure, including routing, switching, wireless, and network security.
  • Experience configuring and managing SIEM, network, and endpoint security monitoring tools.
  • Advanced knowledge of AWS and Microsoft Entra / Azure, including support for virtual desktops, EC2, and related services.
  • Proven ability to deliver high-quality customer support in a 24/7 environment with rotating shifts and weekend on-call participation.
  • Strong troubleshooting, documentation, and communication skills.
  • Bachelor’s degree in a relevant field, or equivalent practical experience.
  • Preferred: experience with Azure Sentinel, AWS Workspaces, Windows Server, Jamf, Sophos endpoint security, Jira Service Management, OpenVPN, and other modern MDM tools.
  • Preferred: experience participating in ISMS certification processes and/or audits in a corporate environment.
  • Preferred: experience supporting distributed teams in a global, remote-first organization.
  • Preferred: bachelor’s degree in IT, Computer Science, or a related field.

Benefits

  • Medical insurance for self and family (India).
  • Term life and personal accident coverage (India).
  • Wellness allowance.
  • Broadband reimbursement.
  • Paid certifications and continuous learning and growth opportunities.
  • Professional development allowance.
  • Bonuses for creating company-approved content.

Interested in this position?

Apply directly on the company website

Apply Now

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