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Senior IT Operations Administrator

4 hours, 56 minutes ago
India
Full-time
Senior
Operations Manager
Customer and Technical Support
AWS Azure dbt EC2 macOS Network Security SIEM Snowflake Windows Server
Apply Now
phData

phData

phData specializes in providing comprehensive data engineering, data strategy, and machine learning services, offering end-to-end managed data solutions that facilitate data migrations, integrations, and the development of modern data products and appl...

IT Services
251-1K
View All Jobs 20

Description

  • Own the end-to-end lifecycle of IT support for employees and resolve device, account, application, server, and service issues.
  • Lead administration and optimization of core IT platforms, including identity and access management, collaboration suites, and device management.
  • Drive IT initiatives such as migrations, infrastructure optimizations, security enhancements, SSO integrations, provisioning, and automation.
  • Maintain governance over IT assets, licenses, and subscriptions through accurate inventories and domain and integration management.
  • Participate in security, compliance, and audit activities, including Entra ID governance and related reviews.
  • Work rotational shifts and provide weekend on-call coverage as part of a 24/7 operations model.
  • Improve monitoring, alerting, and incident response processes to strengthen IT operations.
  • Collaborate with IT leadership, security and compliance stakeholders, and employees across the company to deliver responsive support.

Requirements

  • 7+ years of overall IT experience, including at least 3 years as a System Administrator or in a similar IT operations role.
  • Experience with Windows, macOS, laptop hardware, servers, virtualization technologies, and other end-user IT devices.
  • Strong experience administering Entra ID (Azure Active Directory), Intune / Microsoft Endpoint Manager, Office 365, and Google Workspace/GSuite.
  • Hands-on experience with network infrastructure, including routing, switching, wireless, and network security.
  • Experience configuring and managing SIEM, network, and endpoint security monitoring tools.
  • Advanced knowledge of AWS and Microsoft Entra / Azure, including support for virtual desktops, EC2, and related services.
  • Proven ability to deliver high-quality customer support in a 24/7 environment with rotating shifts and weekend on-call participation.
  • Strong troubleshooting, documentation, and communication skills.
  • Bachelor’s degree in a relevant field, or equivalent practical experience.
  • Preferred: experience with Azure Sentinel, AWS Workspaces, Windows Server, Jamf, Sophos endpoint security, Jira Service Management, OpenVPN, and other modern MDM tools.
  • Preferred: experience participating in ISMS certification processes and/or audits in a corporate environment.
  • Preferred: experience supporting distributed teams in a global, remote-first organization.
  • Preferred: bachelor’s degree in IT, Computer Science, or a related field.

Benefits

  • Medical insurance for self and family (India).
  • Term life and personal accident coverage (India).
  • Wellness allowance.
  • Broadband reimbursement.
  • Paid certifications and continuous learning and growth opportunities.
  • Professional development allowance.
  • Bonuses for creating company-approved content.

Interested in this position?

Apply directly on the company website

Apply Now

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