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Sr. Product Manager

2 months ago
United States
Full-time
Senior
Product Manager
Product Management
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 7

Description

  • Own and execute the product vision, strategy, and roadmap for CarePath.
  • Partner with strategic partners to align product investments with business objectives and customer value.
  • Define and prioritize product initiatives that drive adoption, engagement, retention, and revenue opportunities.
  • Translate business requirements into product requirements, user stories, workflows, and acceptance criteria for engineering teams.
  • Coordinate delivery across Engineering, Data, UX, QA, and external partners to manage dependencies and meet commitments.
  • Drive data visibility and reporting solutions that provide actionable insights for customers and partners.
  • Champion intuitive user experiences that fit veterinary clinic workflows.
  • Use customer feedback, analytics, experimentation, and market insights to inform roadmap decisions.
  • Develop a deep understanding of CarePath’s data model, customer journeys, partner integrations, and campaign architecture.
  • Create and maintain a campaign requirements framework documenting data dependencies, business rules, implementation complexity, and critical path requirements.

Requirements

  • 7+ years of product management experience in SaaS, healthcare technology, fintech, commerce, marketing technology, or another data-rich software environment.
  • Proven success launching and scaling products or major feature sets from concept through customer adoption.
  • Experience conducting customer discovery, gathering requirements, and translating insights into product strategy and execution.
  • Strong understanding of APIs, integrations, and data models.
  • Ability to write detailed product requirements and work effectively with engineering teams throughout the development lifecycle.
  • Strong analytical and problem-solving skills with the ability to use data to drive decision-making and prioritization.
  • Excellent communication and stakeholder management skills, including experience working with external customers or strategic partners.
  • Ability to thrive in ambiguous, fast-moving environments where priorities evolve.
  • Preferred: experience in B2B2C software environments.
  • Preferred: experience with payments, loyalty programs, customer engagement, marketing automation, healthcare technology, or transactional platforms.

Benefits

  • Medical coverage for employees and dependents, with 80-90% covered by the employer.
  • Employer HSA contribution with HDHP.
  • 401(k) match up to 3.5%.
  • Dependent Care Flexible Spending Account (FSA).
  • Dental and vision coverage available.
  • Basic Life and AD&D insurance, plus short- and long-term disability coverage.
  • Flexible Time Off with 12 paid annual holidays.
  • Paid parental leave, pawternity leave, financial pet adoption support, and subsidized pet insurance.
  • $250 annual stipend for learning and development.

Interested in this position?

Apply directly on the company website

Apply Now

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