Product Manager

2 hours, 41 minutes ago
Full-time
Senior
Product Management
Cleo

Cleo

Cleo is a global software company that simplifies supply chain connectivity and integration, offering solutions for managed file transfer, network fax, and interactive messaging activities.

Internet Software & Services
251-1K
Founded 1976
$4M raised

Description

  • Own the product strategy and roadmap for supply chain orchestration.
  • Research order-to-cash, fulfillment, shipment execution, and trading partner workflows to identify scalable product opportunities.
  • Conduct discovery with operations users and business leaders, distinguishing reusable capabilities from customer-specific customization.
  • Define and track outcomes such as cycle time, delivery performance, exception resolution, manual effort, and partner onboarding time.
  • Partner with Sales, Customer Success, Services, and Marketing to validate demand, launch products, enable field teams, and drive adoption.
  • Define requirements for workflows spanning ERP, WMS, TMS, APIs, EDI transactions, and business events.
  • Collaborate with engineering and architecture on data models, integrations, observability, security, reliability, and design tradeoffs.
  • Translate strategy into requirements, prototypes, acceptance criteria, phased releases, and build-versus-buy decisions.
  • Identify and prioritize AI use cases for exception diagnosis, guided resolution, and workflow automation.
  • Define AI evaluation criteria and human-approval requirements, measuring reliability, adoption, cost, and business impact.
  • Present roadmap decisions and product results to executive leadership.

Requirements

  • 5+ years of product management experience, including significant ownership of an enterprise or B2B SaaS product area.
  • Supply chain expertise in order-to-cash, fulfillment, shipment execution, or trading partner collaboration.
  • Track record of taking products from discovery through launch and adoption with measurable business results.
  • Strong technical fluency in APIs, EDI, enterprise integration patterns, data models, and SaaS architecture.
  • Practical understanding of LLMs, agent-based workflows, and fit-for-purpose AI evaluation.
  • Sound prioritization, influence without authority, and executive communication skills.
  • Clear written and verbal communication, including explaining technical and AI concepts to business audiences.
  • Bachelor’s degree in engineering, computer science, supply chain, business, or a related field, or equivalent experience.
  • Experience with manufacturing, distribution, retail, or 3PL/logistics customers preferred.
  • Knowledge of X12, EDIFACT, ERP/WMS/TMS platforms, B2B integration, iPaaS, or supply chain execution software preferred.
  • Experience shipping AI-enabled capabilities and familiarity with auditability, explainability, and human-approval controls preferred.
  • ASCM/APICS certification such as CSCP, CPIM, or CLTD preferred.
  • Ability to travel 10–15% for customer visits, partner meetings, industry events, and team planning.

Benefits

  • $130,000–$150,000 base salary.
  • Annual bonus opportunity.
  • High-visibility role with direct exposure to executive leadership and customers.
  • Opportunity to shape the company’s AI strategy and roadmap.
  • Collaboration with engineers, data scientists, and designers building intelligent software.

Interested in this position?

Apply directly on the company website

Apply Now

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