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Program Manager

19 hours, 30 minutes ago
United States
Full-time
Mid Level
Program Manager
Project and Program Management
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 8

Description

  • Build and manage comprehensive campaign project plans, including milestones, dependencies, and deliverables.
  • Own campaign launch readiness by creating launch checklists, coordinating cross-functional testing, and securing QA sign-off before go-live.
  • Partner with Product, Engineering, Marketing, Customer Success, and external partners to remove blockers and execute campaigns successfully.
  • Define and maintain campaign governance, including suppression rules, audience management, and operational standards.
  • Establish recurring performance reporting on campaign health and engagement metrics such as sends, opens, clicks, conversions, and unsubscribes.
  • Present campaign performance insights and recommendations to leadership and strategic partners.
  • Identify opportunities to improve campaign performance, customer engagement, and operational efficiency through data-driven analysis.
  • Develop scalable processes, documentation, and operating cadences for future product launches and lifecycle marketing programs.
  • Drive accountability across cross-functional teams to keep launch commitments and business objectives on track.

Requirements

  • 4+ years of experience in Program Management, Project Management, or a related role within SaaS, healthcare technology, or another technology-driven organization.
  • Experience working with veterinary technology, healthcare technology, Practice Information Management Systems (PIMS), or customer engagement platforms.
  • Strong project management skills with the ability to coordinate multiple stakeholders, timelines, and competing priorities.
  • Experience building operational processes that improve campaign execution and organizational efficiency.
  • Strong analytical mindset with experience interpreting campaign performance metrics and translating insights into action.
  • Excellent communication and stakeholder management skills, including experience working directly with executive leaders and external partners.
  • Ability to influence without direct authority while driving accountability across multiple teams.
  • Highly organized with exceptional attention to detail and a proactive approach to identifying and mitigating risks.

Benefits

  • Medical coverage for employees and dependents, with 80-90% covered by the employer.
  • Employer HSA contribution with HDHP.
  • 401(k) match up to 3.5%.
  • Dependent Care Flexible Spending Account (FSA).
  • Dental and vision coverage available.
  • Flexible Time Off plus 12 paid annual holidays.
  • Paid parental leave.
  • Pawternity leave, financial pet adoption support, and subsidized pet insurance.
  • $250 annual stipend for learning and development.

Interested in this position?

Apply directly on the company website

Apply Now

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