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Implementation Program Coordinator

17 hours, 26 minutes ago
Mexico, Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Honduras, Uruguay
Contract
Junior
Implementation Engineer
Project and Program Management
Salesforce
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 12

Description

  • Serve as the primary partner to VMG practices and coordinate onboarding projects from start to finish.
  • Ensure onboarding is properly sequenced, progresses on time, and follows standardized workflows and timelines.
  • Collaborate cross-functionally with Implementation Managers and Specialists to resolve blockers and maintain alignment.
  • Communicate updates, risks, delays, and expectations clearly to internal and external stakeholders.
  • Anticipate issues, escalate concerns appropriately, and implement contingency plans when needed.
  • Monitor VMG group health and intervene when risks to onboarding success arise.
  • Gather and synthesize feedback from internal teams and VMG partners to identify process gaps.
  • Facilitate regular working sessions to refine onboarding workflows and improve the partner experience.
  • Track success metrics, analyze performance trends, and provide timely reporting for process improvement.
  • Drive cross-team alignment by clarifying priorities and resolving conflicting needs.

Requirements

  • 2+ years of experience in SaaS implementation, program management, project management, or customer success.
  • Experience working with a consortium or group of independent accounts preferred.
  • Strong ability to influence and collaborate with cross-functional teams and external partners.
  • Excellent relationship-building skills with a people-centered approach.
  • Experience with Salesforce, Zendesk, Totango, or similar systems.
  • Background in veterinary technology, software implementation, or project management preferred.
  • Exceptional written and verbal communication skills in English.
  • Ability to communicate in a timely, clear, and concise manner.
  • Strong organizational skills and comfort working in a dynamic environment with shifting priorities and multiple concurrent workstreams.
  • Fluency in English, written and spoken, is required.
  • Based in Latin America, including Central America, with availability aligned to North American business hours.
  • Must provide own equipment and maintain stable internet connectivity from a professional, dedicated workstation.

Benefits

  • 100% remote contract position.
  • Monthly pay of $1,666.67.
  • Opportunity to work with a customer experience team supporting North American customers.
  • Standardized interview process with an average 2-week hiring timeline.
  • Fair evaluation process with the same questions and multiple perspectives.
  • PetDesk offers a mission-focused product environment supporting veterinary clinic operations and client relationships.

Interested in this position?

Apply directly on the company website

Apply Now

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