RemoteLeaf Logo
Log in Sign up

Director, Customer Success

11 hours, 22 minutes ago
United States
Full-time
Executive
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 9

Description

  • Lead, coach, and develop a team of 7–10 Customer Success Managers focused on adoption, retention, and revenue expansion.
  • Establish clear performance metrics tied to renewals, expansion, and customer satisfaction and drive accountability through regular reviews and feedback loops.
  • Partner with Sales leadership to build and refine account growth strategies, including segmentation, targeting, and expansion playbooks.
  • Collaborate with Sales, Marketing, and Product to ensure consistent customer messaging, integrate customer feedback, and align product initiatives with customer needs.
  • Analyze customer data, adoption trends, and health scores to identify growth opportunities and proactively address churn risks.
  • Evolve customer success frameworks, processes, and tools to increase team efficiency and scalability.
  • Champion the voice of the customer to inform the product roadmap and go-to-market strategies.
  • Drive alignment on key customer initiatives across the organization to support retention, expansion, and long-term value realization.

Requirements

  • 10+ years of experience in Customer Success, Account Management, or a related function, including 5+ years in a leadership role.
  • Proven track record of leading customer-facing teams that deliver measurable results in retention and expansion revenue.
  • Strong business acumen with the ability to translate data into strategic insights and action plans.
  • Excellent relationship-building and communication skills with experience influencing cross-functional teams.
  • Deep understanding of customer success metrics, sales motions, and SaaS business models.
  • Experience using CRM and analytics tools such as Salesforce, ChurnZero, and Pendo.
  • Ability to thrive in a fast-moving, high-growth environment with a bias for execution.
  • Comfort leading customer success for a large portfolio (the role covers a $20M portfolio) and working remotely within the United States (preferred).

Benefits

  • Base salary $146,000–$166,000 per year plus a 10% annual performance bonus paid quarterly.
  • Medical coverage for employees and dependents with 80–90% employer coverage and employer HSA contribution with HDHP.
  • 401(k) match up to 3.5% and Dependent Care Flexible Spending Account (FSA).
  • Dental and vision coverage, basic life and AD&D insurance, and short- and long-term disability.
  • Flexible Time Off and 12 paid annual holidays, plus paid parental leave.
  • Pawternity leave, financial pet adoption support, and subsidized pet insurance.
  • $250 annual stipend for learning and development.
  • Remote work (United States) and full-time employee status.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

SmarterDx

Manager, Customer Success

SmarterDx 11-50 Professional Services

SmarterDx is hiring a remote U.S.-based Customer Success Manager to manage health system clients, guide implementations and go-lives, and drive customer outcomes for its clinical AI platform.

United States Full-time Mid Level Customer Success Manager
$120k-$140k
JIRA
45 minutes ago
SmarterDx

Clinical Experience Manager

SmarterDx 11-50 Professional Services

SmarterDx is hiring a fully remote Clinical Experience Manager to help hospitals and health systems understand and adopt its clinical AI and revenue cycle management platform.

United States Full-time Senior Customer Success Manager Sales Engineer
$125k-$150k
45 minutes ago
Coupa Software

Sr. Coupa Pay Account Manager - 11268

Coupa Software 1K-5K Internet Software & Services

Coupa is hiring a remote Sr. Coupa Pay Account Manager to drive customer growth and adoption of its Coupa Pay solutions for large enterprise clients.

United States Full-time Lead Account Manager Customer Success Manager
NetSuite Oracle SAP
1 hour ago
Kaizen Asset Management Services

Tenant Relation Team Leader

Kaizen Asset Management Services 51-250 Real Estate

Tenant Relations Team Leader at an organization overseeing the tenant relations team to deliver strong service, manage escalations, and coordinate a seamless tenant experience across departments.

Syria India Full-time Lead Customer Success Manager Operations Manager
1 hour ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers