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Client Success Manager

13 hours, 9 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
PeopleGrove

PeopleGrove

PeopleGrove provides a comprehensive Career Access Platform that facilitates mentorship, networking, and job connections for prospective students, enrolled students, and alumni in higher education, ensuring equitable access to career opportunities for ...

Diversified Consumer Services
51-200
Founded 2015
View All Jobs 9

Description

  • Own client account health, retention, satisfaction, advocacy, and adoption.
  • Configure platforms and train users to support implementation and launch.
  • Lead regular client meetings, health reviews, strategic meetings, and business reviews.
  • Respond to client inquiries within SLAs and resolve challenges effectively.
  • Identify churn risks and create and execute client success plans.
  • Capture client insights and feedback to inform product enhancements.
  • Maintain accurate client records in Salesforce and Vitally.
  • Represent the company at conferences, campus visits, and webinars.
  • Cultivate client champions for case studies and community engagement.
  • Continuously deepen product and higher education industry knowledge through coaching.

Requirements

  • 2+ years of customer success or customer service experience in B2B SaaS.
  • Bachelor’s degree.
  • Ability to quickly learn new technology platforms.
  • Strong written and verbal communication and creative problem-solving skills.
  • Professional, empathetic, detail-oriented, and adaptable approach.
  • Project management skills and CRM experience preferred.
  • Familiarity with CORE ELMS or CORE CompMS preferred.
  • Experience in healthcare, technology, or higher education preferred.
  • Must be eligible to work in a US-based full-time role.

Benefits

  • Competitive salary and annual bonus.
  • Flexible PTO and hybrid/remote work options.
  • Full medical, dental, and vision coverage.
  • 401(k) with a generous company match and financial planning support.
  • Company-paid life and disability insurance.
  • Collaborative, purpose-driven culture.

Interested in this position?

Apply directly on the company website

Apply Now

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