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Customer Success Manager - EMEA (Remote)

13 hours, 35 minutes ago
Poland
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
E-commerce Salesforce
Apply Now
AppSamurai

AppSamurai

AppSamurai provides an AI-driven platform that enables app and game developers to create, manage, and optimize mobile advertising campaigns for effective user acquisition and growth.

Media
51-200
Founded 2016
$5M raised
View All Jobs 4

Description

  • Own the post-sale relationship for a portfolio of ecommerce, fintech, and betting customers, from onboarding through renewal and expansion.
  • Lead onboarding calls and dashboard workshops to help customers reach first value quickly.
  • Develop content and engagement strategies aligned with customer goals using Storyly widgets, placements, and AI-powered Flows.
  • Monitor account health, usage, and performance data to identify adoption gaps and mitigate churn risks.
  • Conduct regular business reviews linking product usage to conversion, retention, and average order value.
  • Own renewals, identify expansion opportunities, and negotiate commercial terms directly.
  • Partner with Product, Engineering, and Support to resolve customer issues and communicate feedback for the product roadmap.
  • Create customer case studies, references, and reviews from successful outcomes.
  • Represent Storyly at relevant local events and visit customers when beneficial.

Requirements

  • 3+ years of experience in a customer-facing Customer Success or Account Management role at a B2B SaaS company.
  • Demonstrated ownership of commercial outcomes, including renewals, upsells, and negotiations.
  • Experience managing mid-market or enterprise accounts, ideally in ecommerce, retail, fintech, betting, or mobile-first products.
  • Ability to analyze usage and analytics data to diagnose adoption gaps.
  • Strong written and verbal communication skills in English, Hebrew, and Polish, with native-level communication skills in these languages.
  • Track record of collaborating with Product and Engineering teams to resolve customer issues.
  • Ability to travel to customer offices and events approximately 10% of the time.
  • Experience in mobile commerce, retail media, or in-app engagement platforms (preferred).
  • Familiarity with customer success tools such as Salesforce, Custify, or similar platforms (preferred).
  • Experience in e-commerce, finance, utility, or loyalty sectors (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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