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Customer Success Manager - EMEA (Remote)

18 hours, 15 minutes ago
Poland
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Amplitude Firebase Google Analytics
Apply Now
AppSamurai

AppSamurai

AppSamurai provides an AI-driven platform that enables app and game developers to create, manage, and optimize mobile advertising campaigns for effective user acquisition and growth.

Media
51-250
Founded 2016
$5M raised
View All Jobs 4

Description

  • Own the post-sale relationship for a portfolio of ecommerce, fintech, and betting customers from onboarding through renewal and expansion.
  • Lead onboarding calls and dashboard workshops to help customers reach first value quickly.
  • Monitor account health and usage data, identify churn risks, and take preventative action.
  • Develop content and engagement strategies aligned with customer goals using Storyly widgets, placements, and AI-powered Flows.
  • Conduct business reviews connecting product usage to conversion, retention, and average order value.
  • Manage renewals, identify expansion opportunities, and negotiate commercial terms.
  • Partner with Product, Engineering, and Support to resolve technical issues and communicate customer feedback.
  • Create case studies, references, and reviews based on successful customer outcomes.
  • Represent Storyly at relevant events and visit customers when appropriate.

Requirements

  • At least 2 years of customer success and customer onboarding experience.
  • At least 2 years of experience with mobile attribution partners, mobile engagement analytics vendors, or ecommerce retail apps in a customer success role.
  • Experience improving in-app user engagement on mobile applications.
  • Mobile technology proficiency, including familiarity with SDKs, APIs, engagement metrics, user segmentation, and mobile operating system limitations.
  • Proficiency with Excel and familiarity with tools such as Braze, CleverTap, Google Analytics, Firebase, or Amplitude.
  • Excellent written and verbal communication skills for customer and project management.
  • Experience developing creative strategies and product use cases.
  • Strong organization, proactive planning, and attention to detail.
  • Native-level communication skills in English, Polish, and Hebrew.
  • Experience with mobile CRM, analytics, engagement tools, MMPs, marketing or branding campaigns, creative agencies, ecommerce, finance, utilities, or loyalty programs is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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