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Customer Success Manager - EMEA (Remote)

1 month, 1 week ago
Spain
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Amplitude CRM Firebase Google Analytics Mixpanel
Apply Now
AppSamurai

AppSamurai

AppSamurai provides an AI-driven platform that enables app and game developers to create, manage, and optimize mobile advertising campaigns for effective user acquisition and growth.

Media
51-250
Founded 2016
$5M raised
View All Jobs 7

Description

  • Manage assigned customer accounts with zero churn and high customer satisfaction as primary goals.
  • Monitor customer activity through the Storyly dashboard and proactively recommend product use cases and improvements.
  • Design and present customized product demonstrations based on customer requirements.
  • Create custom presentation decks to support proof-of-concept initiatives.
  • Manage customer relationships, follow-ups, and tailored problem-solving throughout the account lifecycle.
  • Proactively engage new Storyly sign-ups and support their onboarding and product adoption.
  • Research and create best practices and use cases for current and prospective customers.
  • Monitor and respond to customer questions through Intercom, categorizing issues and routing bugs or feature requests appropriately.
  • Analyze Storyly performance using tools such as Google Analytics, Firebase, Mixpanel, and Amplitude to generate actionable insights.
  • Represent Storyly at relevant events and visit customers when appropriate.

Requirements

  • At least 2 years of experience in customer success and customer onboarding.
  • At least 2 years of experience with mobile measurement partners, mobile engagement analytics vendors, or e-commerce apps in a customer-success capacity.
  • Experience improving in-app user engagement for mobile applications.
  • Mobile technology knowledge, including SDKs, APIs, engagement metrics, user segmentation, and mobile operating-system limitations.
  • Proficiency with Excel and familiarity with mobile analytics or engagement tools such as Braze, CleverTap, Google Analytics, Firebase, and Amplitude.
  • Excellent written and verbal communication skills for customer and project management.
  • Experience developing creative strategies and product use cases.
  • Strong organization, proactive planning, and attention to detail.
  • Native-level communication skills in English and Hebrew.
  • Experience with mobile CRM, analytics, engagement, marketing, branding, creative-agency strategy, e-commerce, finance, utilities, or loyalty programs is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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