Client Success Manager

2 months, 2 weeks ago
Full-time
Junior
Customer and Technical Support
PeopleGrove

PeopleGrove

PeopleGrove provides a comprehensive Career Access Platform that facilitates mentorship, networking, and job connections for prospective students, enrolled students, and alumni in higher education, ensuring equitable access to career opportunities for ...

Diversified Consumer Services
51-250
Founded 2015

Description

  • Own the health of client accounts by driving retention, satisfaction, and advocacy.
  • Bridge implementation to launch by configuring platforms and training users.
  • Lead regular client meetings, health reviews, strategic reviews, and business reviews.
  • Respond to client inquiries and resolve issues while meeting or exceeding SLAs.
  • Capture client insights and feedback to inform product enhancements.
  • Represent the company at conferences, campus visits, and webinars.
  • Cultivate client champions for case studies and community engagement.
  • Maintain accurate records in Salesforce and Vitally.
  • Proactively identify churn risk and create and execute success plans.
  • Continuously deepen product and industry knowledge through coaching and learning.

Requirements

  • 2+ years of experience in customer success or service within B2B SaaS.
  • Bachelor’s degree required.
  • Tech-savvy and able to quickly learn new platforms.
  • Strong communication skills and a creative approach to problem-solving.
  • Professional, empathetic, and detail-oriented.
  • Adaptable and energized by change.
  • Familiarity with CORE ELMS or CORE CompMS is a plus.
  • Experience in healthcare, tech, or higher education is a bonus.
  • Project management skills are an extra plus.
  • CRM experience is preferred.

Benefits

  • Competitive salary of $65,000 - $80,000 per year.
  • Annual bonus opportunity.
  • Flexible PTO and hybrid/remote work options.
  • Full medical, dental, and vision coverage.
  • 401(k) with generous company match.
  • Financial planning support.
  • Company-paid life and disability insurance.
  • Collaborative and purpose-driven culture.

Interested in this position?

Apply directly on the company website

Apply Now

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