Client Success Manager

6 months, 1 week ago
Full-time
Junior
Customer and Technical Support
PeopleGrove

PeopleGrove

PeopleGrove provides a comprehensive Career Access Platform that facilitates mentorship, networking, and job connections for prospective students, enrolled students, and alumni in higher education, ensuring equitable access to career opportunities for ...

Diversified Consumer Services
51-250
Founded 2015

Description

  • Own the health of client accounts by driving retention, satisfaction, and advocacy.
  • Bridge implementation to launch by configuring platforms and training users.
  • Lead regular client meetings, health reviews, strategic reviews, and business reviews.
  • Respond to client inquiries and resolve issues while meeting or exceeding SLAs.
  • Capture client insights and feedback to inform product enhancements.
  • Represent the company at conferences, campus visits, and webinars.
  • Cultivate client champions for case studies and community engagement.
  • Maintain accurate records in Salesforce and Vitally.
  • Proactively identify churn risk and create and execute success plans.
  • Continuously deepen product and industry knowledge through coaching and learning.

Requirements

  • 2+ years of experience in customer success or service within B2B SaaS.
  • Bachelor’s degree required.
  • Tech-savvy and able to quickly learn new platforms.
  • Strong communication skills and a creative approach to problem-solving.
  • Professional, empathetic, and detail-oriented.
  • Adaptable and energized by change.
  • Familiarity with CORE ELMS or CORE CompMS is a plus.
  • Experience in healthcare, tech, or higher education is a bonus.
  • Project management skills are an extra plus.
  • CRM experience is preferred.

Benefits

  • Competitive salary of $65,000 - $80,000 per year.
  • Annual bonus opportunity.
  • Flexible PTO and hybrid/remote work options.
  • Full medical, dental, and vision coverage.
  • 401(k) with generous company match.
  • Financial planning support.
  • Company-paid life and disability insurance.
  • Collaborative and purpose-driven culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Manager - Scaled

Chainguard 51-250 Internet Software & Services

Chainguard is hiring a Scaled Customer Success Manager to build automated, data-driven customer programs that help organizations onboard, adopt, and realize value from its secure open-source software products.

Cybersecurity
11 hours, 49 minutes ago

Customer Success Manager II - EMEA

Tines 51-250 Construction & Engineering

Tines is hiring a remote Customer Success Manager in Ireland to guide customers from onboarding through renewal, increase adoption of its automation platform, and expand usage across security, IT, engineering, and operations teams.

Cybersecurity
12 hours, 4 minutes ago

Senior Customer Success Manager - APJ

Chainguard 51-250 Internet Software & Services

Chainguard is hiring a Senior Customer Success Manager to serve as the primary post-sales contact for enterprise customers, leading onboarding, adoption, issue resolution, and customer outcomes across security-focused software deployments.

AWS Azure Cybersecurity DevSecOps Linux
12 hours, 4 minutes ago

Member Care Supervisor - Work From Home

Virtual Consultant role focused on assessing client needs, explaining options, and maintaining relationships remotely while managing follow-up administration.

CRM
12 hours, 19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers