Customer Success Manager II - EMEA

1 hour, 52 minutes ago
Full-time
Senior
Customer and Technical Support
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Manage key customer lifecycle stages, including onboarding, adoption, business reviews, and renewals.
  • Lead onboarding to ensure customer use cases and requirements are delivered on schedule.
  • Translate technical customer needs into internal requirements and provide product feedback.
  • Coordinate business reviews to assess performance, priorities, and expansion opportunities.
  • Build account plans with internal teams to align customer needs with relevant use cases.
  • Identify risks to customer outcomes and develop mitigation plans with CSM and product management teams.
  • Develop solutions and process improvements for customer and business challenges.
  • Create and execute renewal plans and communicate platform value to stakeholders and executives.
  • Monitor account dashboards, usage metrics, logins, and use cases to assess customer health.
  • Manage a book of business using account data to drive renewal and expansion strategies.

Requirements

  • 5+ years of experience in technical account management, customer success, or post-sales roles at a technology company.
  • Experience with SaaS solutions for technical teams, such as cybersecurity, DevOps, or IT.
  • Ability to uncover customer problems, identify opportunities, and translate technical requirements for internal teams and partners.
  • Experience solving complex problems through internal resources and knowing when to involve management or leadership.
  • Knowledge of APIs and how they function.
  • Second European language skills preferred.
  • Ability to work remotely from anywhere in Ireland.

Interested in this position?

Apply directly on the company website

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