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Senior Customer Success Manager - APJ

1 hour, 51 minutes ago
Australia
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure Cybersecurity DevSecOps Linux
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 67

Description

  • Lead technical onboarding and develop customer-specific implementation plans.
  • Manage relationships with stakeholders ranging from technical users to CISOs.
  • Drive customer adoption, outcomes, renewals, and expansion while reducing churn risks.
  • Partner with the Education team to deliver product, best-practice, and security training.
  • Develop hands-on expertise in Chainguard products and relevant industry trends.
  • Advocate for customer needs with Sales, Product, Engineering, Support, and other internal teams.
  • Coordinate with Technical Support and Customer Engineering to resolve customer issues promptly.
  • Own the customer portfolio autonomously, including escalations, risk mitigation, and conflict de-escalation.
  • Build new customer success processes and practices as needed.

Requirements

  • 5+ years of experience in enterprise, customer-facing roles such as Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
  • Active NV1 clearance with the ability to obtain NV2 for federal customers.
  • Knowledge of supply chain security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycles.
  • Ability to take strategic ownership of a customer portfolio and make independent decisions.
  • Strong collaboration, communication, emotional intelligence, and prioritization skills.
  • Entrepreneurial mindset and willingness to develop new processes.
  • Commitment to continuous personal and professional development.
  • Previous early-stage startup experience (preferred).
  • Hands-on experience with AWS, GCP, Azure, containers, Linux, or cybersecurity domains (preferred).
  • Sydney location and passion for technology and cybersecurity (preferred).

Benefits

  • Flexible, remote-first work with team meetups, biannual destination summits, and a monthly coworking, phone, and internet stipend.
  • Stock options upon hire and promotion, secondary offering participation, and a 10-year exercise window.
  • 100% employer-paid health, vision, and dental insurance for employees and dependents.
  • Flexible time off.
  • Paid parental leave: 18 weeks for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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