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Incident Commander

1 month ago
Canada
Full-time
Senior
Site Reliability Engineer (SRE)
DevOps and Infrastructure
Ansible AWS Docker Elasticsearch GCP Helm JIRA Kafka Kubernetes Linux MySQL PostgreSQL Prometheus Python Redis Terraform
Apply Now
PENN Entertainment

PENN Entertainment

PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America, offering a diverse range of entertainment destinations and a premier loyalty program that rewards members with cas...

Hotels, Restaurants & Leisure
10K-50K
Founded 1982
View All Jobs 12

Description

  • Lead real-time incident management across P1, P2, P3, and P4 incidents.
  • Classify, document, investigate, escalate, diagnose, and coordinate recovery for incidents.
  • Drive root cause analysis and maintain related documentation.
  • Work cross-functionally with Incident Commanders, Customer Support, Application, Engineering, SRE, Release Engineering, and Infrastructure teams.
  • Improve service delivery and release processes based on disruption reports.
  • Develop and maintain practices, frameworks, process flows, templates, and process guides.
  • Continuously improve internal methodologies, processes, and tools.
  • Communicate incident status and updates to stakeholders via email, Slack, and Teams.
  • Promote Jira release ticket management and alignment with incident communications and SLAs.
  • Identify requirements and gaps that contribute to downtime or blind spots.
  • Support continuous service improvement initiatives.
  • Perform other duties as required.

Requirements

  • Experience in a similar role or incident management role.
  • Experience with containerization, with Docker and Kubernetes preferred.
  • Understanding of configuration management and infrastructure-as-code tools such as Terraform, Ansible, and Helm.
  • Experience with a programming language.
  • Comfortable working in Linux environments.
  • Experience working with AWS, GCP, and on-premises environments.
  • Ability to work independently and learn quickly with little supervision.
  • Ability to handle multiple projects simultaneously.
  • Willingness to drop everything and take on ad hoc tasks.
  • Strong communication skills and ability to extract needed information through conversation.
  • A degree in computer science, engineering, or similar experience.
  • Nice to have: Postgres, MySQL, Elasticsearch, Kafka, Redis, Terragrunt, Prometheus, Python, and Talos Linux.

Benefits

  • Competitive compensation package with salary range of CAD $90,000–$135,000.
  • Fun, relaxed work environment.
  • Education and conference reimbursements.
  • Parental leave top-up.
  • Opportunities for career progression.
  • Mentoring opportunities.
  • Bonus eligibility for most non-sales positions.
  • Best-in-class employee benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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