Medical Assistant

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
Pelago

Pelago

Pelago is a virtual clinic focused on substance use management, collaborating with employers and health plans to provide personalized, evidence-based treatment for tobacco, alcohol, opioid, and cannabis use. Founded by physicians, including CEO Yusuf Sherwani and COO Maroof Ahmed, Pelago aims to eliminate barriers to care through discreet, on-demand services that integrate seamlessly with existing health systems. The clinic offers a range of services, including unlimited access to a physician-led care team, cognitive behavioral therapy (CBT), medication-assisted treatment (MAT), and remote monitoring tools. Pelago also provides access to vetted inpatient facilities and ensures compatibility with health plans and wellness platforms. The company emphasizes a personalized approach to treatment, resulting in significant reductions in substance use and substantial cost savings for employers. Pelago serves enterprises and health plans across the U.S., making it easier for organizations to support employee well-being.

hospital & health care
51-200
Founded 2017
$152M raised

Description

  • Manage medication-assisted treatment (MAT) workflows, including refills, fulfillment coordination, adherence support, and member outreach.
  • Coordinate prior authorization workflows, including preparing submissions, tracking status, supporting appeals, and resolving delays.
  • Communicate with members, providers, pharmacies, and internal care teams to support timely medication access.
  • Support providers with medication management activities throughout the member treatment journey.
  • Partner with counselors and other care team members to coordinate care and address member concerns.
  • Collaborate with clinical, product, and operations teams to improve scalable medication management workflows.
  • Maintain accurate documentation and complete medication-related tasks in line with clinical protocols and organizational standards.

Requirements

  • Active Medical Assistant (MA) certification or equivalent experience, as required by state regulations.
  • Experience with prior authorizations, medication coordination, care coordination, or clinical operations.
  • Familiarity with substance use disorder (SUD), behavioral health, or addiction medicine, or a strong interest in developing expertise in these areas.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Ability to collaborate effectively across multidisciplinary teams.
  • Self-motivated and comfortable working independently in a remote-first environment.
  • Previous experience working remotely and collaborating across distributed teams is a plus.
  • Remote | Full-Time.

Benefits

  • Base salary of $60,000-$70,000 USD.
  • Incentive bonus program.
  • Stock options.
  • Comprehensive benefits.
  • Incentive pay for eligible roles.
  • Equitable and fair pay philosophy with compensation reviews at least twice a year.

Interested in this position?

Apply directly on the company website

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