Weekends Dispatch Representative

1 hour, 29 minutes ago
Full-time
Junior
Customer and Technical Support
Charger Logistics

Charger Logistics

Charger Logistics is a leading transportation and logistics provider specializing in cross-border freight solutions between the US, Canada, and Mexico, offering services such as temperature-controlled, dry van, and expedited shipping.

Road & Rail
251-1K
Founded 2003

Description

  • Monitor and track active shipments throughout weekend hours to maintain real-time visibility.
  • Communicate with customers, drivers, and internal teams about shipment status, delivery schedules, and operational issues.
  • Update customer portals, systems, and shipment records with accurate, timely information.
  • Coordinate pickup and delivery appointments and ensure customer requirements are met.
  • Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
  • Handle customer inquiries and complaints and provide timely solutions and follow-up.
  • Prepare and distribute overnight reports for the daytime operations team.
  • Maintain accurate documentation and collaborate with customers, carriers, and internal stakeholders.

Requirements

  • 2+ years of sales and account management experience in transportation and logistics is preferred.
  • Recent college or university degree in Marketing or a business-related field is required.
  • Previous experience in an analyst role or pricing function is an asset.
  • Ability to understand business processing requirements using technology and develop creative solutions.
  • Experience working in B2B sales involving complex deals is an asset.
  • Strong knowledge and understanding of the sales planning process.
  • Strong verbal, written, and presentation skills, plus strong interpersonal and customer relation skills.
  • Strong negotiation skills with proven closing ability.
  • Ability to work independently with little or no supervision and within a team environment.

Benefits

  • Competitive pay package.
  • Performance-based bonus.
  • Professional growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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