Sales Service Representative (English & Korean)

9 hours ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Answer inbound calls from prospective clients seeking debt settlement or debt consolidation services.
  • Explain available programs and recommend suitable financial solutions based on client needs.
  • Follow up with marketing-generated leads and conduct outbound or cold calls when needed.
  • Build trusting relationships through empathetic, professional, and consultative communication.
  • Maintain accurate CRM records, interaction notes, communication histories, and lead statuses.
  • Track prospects through the sales process and ensure timely follow-up.
  • Collaborate with sales and customer service teams to support company goals.
  • Share feedback to improve customer experience and sales effectiveness.
  • Stay current on industry trends, compliance requirements, and company offerings.

Requirements

  • Previous experience in sales, customer service, call center, or another client-facing role.
  • Financial services, debt settlement, debt consolidation, lending, or related industry experience preferred.
  • Fluent verbal and written communication skills in English and Korean.
  • Strong interpersonal, relationship-building, active listening, and phone communication skills.
  • Ability to handle sensitive financial conversations professionally and confidentially.
  • Strong organization and time-management skills.
  • Ability to work independently and collaboratively in a team environment.
  • Experience using CRM systems and customer management software.
  • Comfort learning new technologies and communication platforms.
  • Ability to remain calm, empathetic, detail-oriented, and professional in a fast-paced environment.

Benefits

  • Competitive base salary.
  • Performance-based incentives.
  • Comprehensive training and ongoing support.
  • Positive and collaborative team environment.
  • Career growth and advancement opportunities.
  • Full-time remote work during U.S. business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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