Inside Sales Supervisor

6 hours ago
Full-time
Lead
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Respond to inbound calls and emails from current customers and prospective leads.
  • Guide customers through the sales process, including product questions, quotes, paperwork, and order closing.
  • Own sales opportunities from initial inquiry through closing and shipping coordination.
  • Maintain proactive follow-up with long-term leads to move opportunities forward.
  • Coach and delegate work to a two-person sales and customer service support team.
  • Keep the team organized, responsive, and focused on customer needs.
  • Monitor post-sale fulfillment and shipping experiences, resolving issues as needed.
  • Maintain customer relationships and satisfaction after the sale.

Requirements

  • Strong sales and customer communication skills.
  • Ability to work remotely and independently during U.S. business hours.
  • Comfort spending up to half of the workday on the phone.
  • Self-motivated, detail-oriented, resourceful, and able to manage multiple priorities.
  • Ability to independently make decisions and solve unexpected problems in a high-autonomy environment.
  • Experience in sales, customer support, and managing a small team (preferred).
  • Familiarity with Google Workspace and Microsoft Office (preferred).
  • Familiarity with public safety training or firearms industry products (preferred).
  • No formal education or specific prior experience requirement.

Interested in this position?

Apply directly on the company website

Apply Now

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