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Implementation Consultant

14 hours, 44 minutes ago
United States, Pakistan
Full-time
Junior
Implementation Consultant
Customer and Technical Support
Agile Asana CRM ERP JIRA Monday.com SQL Trello
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 59

Description

  • Lead client onboarding sessions and set expectations, timelines, and workflows for implementation.
  • Gather client requirements and confirm implementation scope.
  • Configure accounts, permissions, integrations, workflows, dashboards, and system settings.
  • Test systems, troubleshoot issues, and prepare clients for a smooth go-live.
  • Deliver client training sessions and create support materials such as user guides, video tutorials, and FAQs.
  • Manage implementation projects, milestones, dependencies, deadlines, and status updates using project management tools.
  • Partner with Sales, Customer Success, and Product/Engineering to ensure clean handoffs and resolve issues.
  • Document implementation processes, maintain best practices, and improve onboarding workflows and playbooks.
  • Track onboarding performance metrics such as time-to-value and adoption rates.
  • Support successful post-implementation transition to Customer Success.

Requirements

  • 2+ years of experience in implementation, onboarding, or technical project management.
  • Experience working with SaaS platforms, CRM systems, or ERP systems.
  • Strong communication and presentation skills.
  • Experience delivering client training sessions.
  • Proficiency with project management tools such as Asana, Trello, Monday.com, or Jira.
  • Highly organized with strong attention to detail.
  • Comfortable working remotely during U.S. business hours.
  • Experience implementing SaaS solutions for SMB or enterprise clients (nice to have).
  • Technical knowledge of APIs, integrations, or SQL (nice to have).
  • Project management certification such as PMP, CAPM, or Agile (nice to have).

Benefits

  • Fully remote role.
  • Strong ownership over the end-to-end client onboarding experience.
  • High-impact, client-facing work that supports success and retention.
  • Opportunity to collaborate across Sales, Customer Success, and Product teams.
  • Chance to build and improve implementation processes and systems.
  • Growth potential in a role with meaningful responsibility.

Interested in this position?

Apply directly on the company website

Apply Now

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